Director, Talent & Culture

At Fairmont, our passion is to connect our guests to the very best of our destinations.  Our hotels offer guests extraordinary places, created by combining unique architecture, expressive décor and artistry and magnificent features.  Add engaging service and the result is an unforgettable guest experience. 

Fairmont Chicago, Millennium Park features beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 84 newly renovated rooms and Fairmont Gold Lounge along with our recently launched pan-Latin Restaurant in partnership with Richard Sandoval Hospitality.  Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space.

Do you have a passion for excellence and an expertise in luxury Hotel operations? As a key member of the leadership team, this position plays a pivotal role in fostering a culture of excellence, supporting the growth and development of employees, and ensuring the delivery of exceptional guest experiences, to make “special happen”. 

WHAT YOU WILL BE DOING

Reporting to the General Manager, your key responsibilities will be:

Strategic Leadership

• Partner with the General Manager to align T&C strategies with the hotel’s business goals.
• Lead cultural transformation initiatives to support brand alignment.
• Monitor T&C metrics (e.g., turnover, engagement, and productivity) to drive continuous improvement.

Training and Development

• Create and implement comprehensive training programs to ensure team members embody the hotel’s luxury service standards.
• Support leadership development and career progression initiatives.
• Ensure ongoing compliance training, including health and safety, labor laws, and company policies.

Labor Relations

• Provide coaching, support and advice to leaders to ensure compliance with Union contract in a productive manner
• Investigate and resolve grievance concerns
• Proactively work to resolve issues with the Union and foster positive partnership

Employee Relations

• Act as a trusted advisor to leadership and employees, fostering a positive work environment.
• Manage conflict resolution, disciplinary actions, and grievance procedures with professionalism and discretion.
• Promote a culture of inclusivity, respect, and collaboration.

Talent Acquisition and Workforce Planning

• Oversee recruitment efforts to attract, hire, and retain top talent.
• Develop and implement workforce plans aligned with the hotel’s operational needs.
• Partner with department heads to forecast staffing requirements and create succession plans.

Compensation and Benefits Management

• Collaborate with senior management to design competitive compensation structures.
• Oversee employee benefits programs and promote engagement initiatives to enhance satisfaction.
• Conduct periodic benchmarking to maintain market competitiveness.

Compliance and Risk Management

• Ensure compliance with all applicable labor laws, regulations, and hotel policies.
• Maintain accurate records and oversee audits related to T&C operations.
• Monitor and mitigate risks associated with workplace issues.

Diversity, Equity, and Inclusion (DEI)

• Promote and implement DEI initiatives across the organization.
• Ensure fair employment practices and equitable opportunities for all team members.

QUALIFICATIONS:

• Previous Talent & Culture experience within  luxury brands at a senior leadership level
• Previous experience within a Union environment required.
• Computer literate in Microsoft Windows applications required.
• University/College degree in a related discipline preferred.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Ability to work cohesively as part of a team.

Salary expectations: Subject to experience and qualification salary range $130,000 - $160,000

Visa Requirements: Successful candidates must be legally eligible to work in the United States.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

All your information will be kept confidential according to EEO guidelines.

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