Director of Sales Operations, Middle East Africa Asia Pacific

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A  leadership role that oversees the optimisation and automation of  Sales Operations and deployment across the Middle East, Africa, Asia Pacific (MEAPAC) region, reporting into SVP Sales. Will lead the region in the development and implementation of an automated and efficient  framework of sales processes, systems and deployment. Oversees the day to day operations of MEAPAC’s “Customer Concierge Desk”.  Coordinates and drives a results orientated sales culture  and aligns processes with Global Strategy and internal stakeholders. 

Your role and your responsibilities:

• Develop and implement systems and processes that automate sales activities and optimize sales deployment across all B2B sales segments.
• Manage daily deployment and operations of the Customer Concierge Desk consisting of 6 Sales associates across 5 locations in MEAPAC.
• Provide data driven insights and direction  to the sales and commercial leadership teams to  optimize top line revenue delivery across all sales segments.
• Maximize revenue by systematically expanding the customer base through targeted prospecting, utilizing market analysis to identify gaps and opportunities
• Deep working knowledge of all sales tools and systems and act as key liaison point person for hotel sales training and coaching.
• Work in collaboration with the Training academy to deliver best in class training content across the entire sales organisation.
• Train and coach sales teams and monitor use of all  available sales levers to deliver profit, top line revenue, loyalty in the most efficient and optimal manner.
• Work in alignment with the Global Sales Reporting team to implement best practices and align reporting to global standards.

Qualifications

• Strong experience in Sales Operations, B2B sales across Corporate, M&E, Leisure and TMC segments. (10+ years)
• Current experience in a senior sales position with responsibility across multiple regions and large sales teams. .
• Have developed skills  and proven experience implementing strategies that drive top line revenue  and profit.
• Experience working in multi-cultural, matric organisations.
• Proven Project management skills  and experience managing change within Hotel Sales environment.
• Experience in training and driving efficient use of technology and reporting. 
• Capable of identifying  key trends, translate into vision, influence stakeholders and drive and implement change.
• Strong reporting and analytical skills
• Strong decision making skills
• Strong communication skills and ability to build rapport

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.