Director of Sales

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Title: Director of Sales       

Department: Sales & Marketing                                 

Inspired and Supported by: Director of Sales & Marketing

Your purpose will be:

The Director of Sales is responsible for leading and managing the performance of the Room & Events Sales Team and as a team delivering the budgeted rooms revenue for The Savoy. Key areas include coordinating the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is correctly positioned within the Luxury London marketplace.

You will be accountable for:

• Responsible for working closely with the Director of Sales & Marketing to drive business needs and expand existing business through promotional efforts and sales channels.
• Develop a high-performing sales team through leadership, leading by example at all times.
• Sales development; participate in the hiring of team members, inductions, Personal-Development-Plans, Training, Objectives, Targets and supporting with their future success.
• Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments.
• Set targets for the team and support in achieving these goals including necessary reporting.
• Working with the sales hotel team on sales influenced segments including Corporate, Luxury Consortia, high-end Leisure, Middle East, Entertainment,  MICE and Groups & Event Sales.
• Develop an understanding of the hotels full commercial strategy to ensure goals are set appropriately for the pro-active sales team.
• Develop relationships with Accor Global/Luxury Sales organization in order to sell our property effectively.
• Understand current market conditions to ensure the hotel remains competitive (including fair market share through STR).
• Monitor demand, identify business risks/opportunities and introduce sales activities to maximize opportunities and mitigate risks to the business.
• Gather intelligence. Research customer attitudes and concerns shifting among hotel marquee customers that may affect future revenue.
• Be the expert in the local market in all segments.
• Understand and be able to target the International MICE market
• Understand and be able to target vertical markets.
• Set research projects for the team to discover new and emerging markets
• Prepare and participate in domestic and international trade shows, familiarization trips and exhibitions as well as trade related organizations.
• Produce accurate and timely reports that meet the needs of the hotel and the management company.
• Work closely with the Director of Sales and Marketing and Revenue Director in preparing monthly forecasts, departmental budget, and function space yield maximization.
• Work closely with the Marketing Communications team to align strategies towards target customer groups and segmentation. 
• Ensure all customer facing communications & content follow a clear journey, standards are established, and convey a clear on-brand message for The Savoy.
• Guide marketing content development. Ensure MarComm team focus on buyer-centric content, i.e. sales enablement resources that convey value, matched to the needs of specific customer personas.
• Responsible for developing the annual business and marketing plan for the department in conjunction with the Director of Sales and Marketing.
• Ensure clear process management disciplines are in place for the team and enforce the integrity of Opera Sales and Catering at all times.
• Attend Leadership, RevMax meetings, monthly profit and loss reviews and other meetings as required.

What you will need to do in this role?

• 5 years’ experience in a Sales position with experience as a Department Head.
• Relevant degree in sales, business development or other relevant business field from an academic institution.

• Understand revenue maximization tools.
• Assertive, professional and positive with a proven ability to develop and lead in a team environment.
• Full understanding of the London luxury hotel market.
• Working knowledge of Opera Sales and Catering, Word and Excel.
• Must be able to work independently and maintain a positive attitude within a very busy environment with a proven ability to innovate.
• Excellent presentation skills.
• Commitment to deliver a high level of customer service.
• Strong leadership skills whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations.
• Strong analytical skills to understand key business indicators and competitive trends and develop solutions to these challenges.
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members.
• Excellent organizational and planning skills.
• Excellent grooming standards.
• Flexibility to respond to a range of different work situations
• Ability to work well under time pressure and/or demanding travel schedules
• A passion for sales and target-based performance.
• Flexibility to travel internationally and host evening FAM trips

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• Private health insurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme