- Full-Time
- Permanent
- Sales & Marketing
- ACCOR
__jobinformationwidget.freetext.LocationText__
RAFFLES RAFFLES DUBAI JEWEL OF JUMEIRAH, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF18601N
Director of Sales - Groups & Events
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
FINANCIAL:
- To assist the Director of Sales and Marketing in the preparation of the yearly catering revenue & expense budget
- To actively lead the Groups & Events team financial and administrative activities to ensure that yearly revenue budgets are surpassed
- To assist the Cluster DOSM and Cluster DRM with accuracy of catering revenue forecasting with most updated market information
- To come up with upsell strategies that would help surpass budget
ADMINISTRATIVE:
- To actively contribute to the Department’s financial and administrative activities to ensure that yearly catering revenue budgets are surpassed
- To monitor the Opera Sales and Catering System and ensure it is set up properly for maximum performance
- To review Groups and Events F&B menus and pricing structure in coordination with the Cluster DOSM, Cluster DRM, Director of Food and Beverage and Executive Chef
- To identify need periods and maximize meeting space utilization in coordination with the Director of Sales & Marketing and the Room Sales Team
- To set and review goals for the Conference & Events team and its individual team members
- To facilitate accurate administration reports, month-end and other reports are submitted on time to the Cluster DOSM
OPERATIONAL:
- To lead, train, develop, and support the Groups & Events Team
- To conduct sales calls with the team and set up appointments for personal sales calls, telemarketing and site inspections to all existing and potential accounts
- To ensure all inquiries are responded to within 24 hours and to follow up to ensure the client has received the information and clarify questions
- To ensure proper group handover is received from Rooms Sales for flawless execution
- To ensure all relevant departments are updated of groups and events in the hotel, making sure resumes and BEOs are send and group meetings are done in a timely manner
- To ensure follow up on lost business and bring information about them to the knowledge of the department superior
- To be aware of all market trends and share it to team so that a collective action can be implemented
- To attend international and local trade shows, roadshows and business trips to build and maintain strong relationship with clients
- To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them
- To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile
- To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel
- To assist Credit Department in following up all outstanding balances of accounts in a timely manner
- To come prepared on weekly Sales and Revenue meetings
- Develop and implement new sales strategies, tactics and action plans for account base
- Ensure and update current account information in Opera and hard files
- Responsible for continually monitoring Business blocks in order to ensure a more accurate forecast
- Conduct and/or attend daily meeting to review event contracts to ensure last minute changes are communicated accordingly
- Conduct pre-conference BEO meetings to ensure key departments fully aware of relevant details pertaining to group
- Ensure team are Following up post-event to address any issues whilst soliciting return business
- Attend departmental communication meetings and sales and operations meetings
- To consistently interact with key clients focusing on high profile guests
- To build and maintain good relations with all Accor Regional and Global Sales Offices
- To be aware of all fire, health, safety, emergency and security procedures in the hotel
- To keep the Cluster DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time
- To adhere to the Department and Hotel’s standard operating procedures (SOP’s)
- To ensure strict confidentiality of information in the Department and Hotel
- To carry out duties, projects and other assignments as required by Cluster DOSM
PERSONAL ATTRIBUTES
- Excellent understanding of luxury market
- Excellent understanding of all hotel departments
- Professional sales and presentation skills
- Knowledge of basic accounting, math skills and analytical capabilities required
- Extensive knowledge of sales skills and revenue management
- Ability to assess/evaluate employee’s performance fairly
- Must have strong interpersonal skills with attention to details
- Strong written and verbal communication skills
- A leader with a positive attitude
- Strategic thinking combined with the ability to move strategy to action
- Problem solving skills
- Managerial / Leadership skills
- Self-motivated, creative and confident, with a highly energetic personality
- Creative, independent, and manages stress gracefully
- Ability to meet deadlines consistently
- Pro-active and taking initiative
- Must be organized and ability to work and follow systems and procedures
- Must be adaptable to change of strategy, ideas, systems etc.
- Must be guest service oriented
- Proficiency in organizational planning with the ability to multi-task
- Minimum 3 years experience in a sales position, preferably at an international 5 star hotel
- Degree/Diploma in Hotel Management / Business Administration
- Strong knowledge of Opera & Microsoft Office
- Understands the local culture and have worked in the region
- Fluency in English, written and spoken
- Fluency in Arabic, written & spoken is an advantage
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Hotel Mercure Salzburg City, Salzburg, Austria
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Austria
Job Category
Sales & Marketing
Description
Anstellungsart: Vollzeit (5 Tage / Woche - 40 Stunden / Woche) oder Teilzeit (nach Vereinbarung).Dienstzeiten je nach Dienstplangestaltung. Gehalt: ab EUR 2.178,00 brutto / Monat (Basis Vollzeit 40 St
Reference
251c7240-cb64-4b9e-b1d1-4fbf00fab668
Expiry Date
01/01/0001
Salary
Location
Hamburg, Germany
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ENNISMORE
Job type
Permanent
Locations
Hamburg
Job Category
Sales & Marketing
Description
COME AS YOU ARE & SHOW US YOUR VISION …… in a 4-day-workweek. Enjoy 3 days off every week and the opportunity to organize your free time more flexible!As Website & Social Media Manager, you will activ
Reference
76d61f24-930e-41d9-9b9c-3d8bd46bb168
Expiry Date
01/01/0001
Salary
Location
Hamburg, Germany
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ENNISMORE
Job type
Permanent
Locations
Hamburg
Job Category
Sales & Marketing
Description
COME AS YOU ARE & SHOW US YOUR VISION …… in einer 4-Tage Woche. Genieße jede Woche 3 freie Tage und die Möglichkeit, deine Freizeit flexibler zu gestalten.Als Website & Social Media Manager steuerst D
Reference
15ea68de-0586-4ed4-861b-d1fc6426a155
Expiry Date
01/01/0001
Salary
Location
Adagio Premium The Palm, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Dubai
Job Category
Sales & Marketing
Description
Reservation AgentAs a Hotel Reservation Agent, you will be responsible for ensuring a seamless and exceptional guest experience by handling reservations, inquiries, and requests with the highest level
Reference
7ad18693-f184-46b1-961a-d23a44cb9206
Expiry Date
01/01/0001
Salary
Location
London, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ENNISMORE
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
Membership Services Supervisor - DaysIn Summer 2023 Ennismore launched a global Membership programme – Dis-loyalty - to provide guests with the opportunity to be part of a loyalty programme like no ot
Reference
8d1b99ba-4068-4358-903b-67fa8a16aae6
Expiry Date
01/01/0001
Salary
Location
Mövenpick Surabaya City, Surabaya, Indonesia
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Indonesia
Job Category
Sales & Marketing
Description
Customer relationsEnsures that team organization remains flexible and ready to meet customer needs.Able to welcome all guests at the hotel/department upon arrival and provide basic information as and
Reference
2cb788fa-90ab-4711-b8fd-d4b6e7c29faa
Expiry Date
01/01/0001
Salary
Location
Mövenpick Surabaya City, Surabaya, Indonesia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Indonesia
Job Category
Sales & Marketing
Description
Identifies new reservations sales business to achieve personal and property revenue goals.Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and d
Reference
1cb6ce03-3ca4-4c55-b815-9d2b0f2b9c86
Expiry Date
01/01/0001
Salary
Location
, Manila, Philippines
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Manila
Job Category
Sales & Marketing
Description
We are seeking a dynamic and experienced Revenue Manager to join our team. As a Revenue Manager, you are in charge to implement and use Revenue Management methods, processes and tools in order to maxi
Reference
cb7a0ec7-15ba-4a17-a9d1-9078ef82aed3
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Whistler, Whistler, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Sales & Marketing
Description
Conference Services CoordinatorPlay an integral part in all group functions at the largest events space in Whistler! Our Conference Services Coordinator works closely with clients and hotel department
Reference
cc3594dd-3c5c-4a36-8528-17674590ca68
Expiry Date
01/01/0001
Salary
Location
Fairmont Vancouver Airport, Richmond, Canada
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Richmond
Job Category
Sales & Marketing
Description
Central Services AgentAt Fairmont Vancouver Airport, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as Central Se
Reference
82437814-dc2c-4295-8474-4b6c13cd625d
Expiry Date
01/01/0001