Director of Rooms

Our Vision, we make moments

Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer term partnership.

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results. 

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

The Role

• Strong accent is to be given to the hospitality towards the guest as a prime goal and thus to maintain and develop the attitude of the related staff.
• Close co-ordination between Front Office, Housekeeping, Food and Beverage as well as the Sales regarding regular and especially irregular businesses.
• To maintain our standards of quality, service and facilities in all departments over which he/she has responsibility and authority. He/she is responsible for the overall smooth and economical running of the entire Rooms Division department.
• Assisting the management in supervising and implementing the Operational Standards as well as the hotel’s internal rules and regulations.

Key Deliverables and Responsibilities

• Must be thoroughly familiar with all Mövenpick corporate and local Operational Standards and ensure they are followed. Must assist all Department Heads under his/her control in the accomplishment of their objectives. Must accomplish obligations and goals as outlined below.

1. Organization of rooms administration
2. Compilation of and adherence to financial budgets within rooms (Market mix, avg. room rate, YIELD and Occupancy).
3. Co-operation with hotel’s Food & Beverage and Engineering
4. Co-ordination with Sales Offices

Planning & Organizing:

1. To maintain on a day-to-day basis the standards and policies of the Hotel as agreed by the General Manager
2. To take the necessary action to maximize rooms revenue by increasing occupancy and average room rate, in order to exceed budget.
3. Supports Food & Beverage Department in promotions to increase revenues in these departments via direct selling by Rooms Division staff.
4. To maintain careful control over costs in the rooms department (overtime, room supplies).
5. Assists the Sales effort of the Hotel by maintaining good client relationships (Key executives from travel trade, airlines, commercials, etc.).
6. Assists the Management in the preparation of the annual budget, forecasts, replacements and investments planning and capital projects.

Operations:

1. Co-ordination and information with the Housekeeping, Sales and Accounting.
2. Ensures all staff is thoroughly familiar with the Hotel’s emergency procedures and, in a state of preparedness for any emergency which may occur.
3. Execution of regular technical/skills training.
4. Is responsible for setting up and maintaining ongoing training programs in the Rooms Division in conjunction with the Director of Human Resources & Training Manager.
5. Review Duty Manager/Night Manager book daily and take corrective action when necessary. Also review switchboard logbook daily.
6. Maintains a monthly overview of vacation- and public holiday balance of all his/her staff and delivers a monthly consolidated summary to the Director of Human Resources
7. He/she is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
8. Assumes responsibility of Duty Manager when scheduled to do so.
9. Other duties as assigned.

Administration:

1. Ensures Front Office policies and procedure manuals are complete and kept up-to-date at all times, including all relevant job descriptions.
2. Monitoring and supervision of consistent and accurate handling of the Repeat Guest Database within the Front Office computer system to have constantly proper mailing material available.
3. Establishment of the monthly Rooms Division Report for the General Manager.
4. Make sure discounts, complimentary, up-grading are administered and approved according to the internal policy.

• Minimum of 3 years Rooms Management experience in luxury hotel required
• Previous experience in a senior leadership role an asset
• Proven ability to effectively lead, motivate, coach and develop your team
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.