Company Description
For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.
Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.
As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:
- Connecting guests to the extraordinary place we call home
- Discovering a broad offering of career paths
- Learning and thriving among a group of international hospitality professionals
- Being passionate about people and attentive to the world - we are globetrotters!
- Going beyond the walls of our hotel to support our community
- Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.
#WeAreHamiltonPrincess
Job Description
Summary of Responsibilities:
Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
- Actively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and colleagues.
- Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities.
- Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Accor’s Core Standards at all times.
- Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests, ensuring the smooth and efficient delivery of engaging service from arrival to departure.
- Assist in the preparation of the annual strategic plan and achieve the goals and targets therein, ensuring monthly financial projections and results for Rooms Division are accurate and on target.
- Coordinate the implementation and enhancement of service standards.
- Handle guest concerns and TrustYou alerts while ensuring effective follow-up.
- Oversee the efficiency and co-ordination of supporting departments through respective department heads.
- Prepare annual budgets, including capital submissions.
Effective and proactive yield management to ensure an increasing RevPAR index within the competitive set. - Assess guest feedback and celebrate successes while solving challenges.
- Oversee the selection, training and development of all Rooms Colleagues to ensure timely recruitment and career growth.
- Ensure the implementation of standards of guest service and constantly seek out ways to improve product and service as well as increase volumes and profits.
- Maintain up-to-date market intelligence on competitive set and statistics to predict trends.
- Oversee the effective development and implementation of all Rooms Division training programs
- Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).
- Perform any other duties, tasks, and assignments as required.
Qualifications
- 4 years previous experience in a luxury hotel environment at a senior leadership level.
- University/College degree in a related discipline is required.
- Proven record to coordinate multiple departments to make gains towards targeted GSI, GOP, EEI results.
- Self-confident, proactive, and able to prioritize and make effective decisions.
- Ability to build strong relationships, interact and influence others at all levels of the organization.
- Computer literacy is a must, with a strong knowledge of Word, Excel, Outlook and PowerPoint.
- Must be able to work additional hours including weekends and public holidays.
Additional Information
Physical Aspects of Position (include but are not limited to):
- Sitting 4-6 hrs a day
- Light physical activity
