Director of Room

Pullman Phuket Arcadia Naithon Beach

Hotels combining lifestyle and design, for business and leisure

Located just 12 minutes from Phuket International Airport, this Phuket resort commands panoramic views of the Andaman Sea, a peaceful paradise offering ultimate privacy. Pullman Phuket Arcadia Naithon Beach Hotel is situated on Naithon Beach and surrounded by Sirinat National Park, a beautiful harmony of nature and 5-star luxuries. Lounge by one of our two pools, or pamper yourself at the hotel's award-winning Spa. Dine at our restaurants, bars and deli offering a fusion of Thai and Western cuisine.

Pullman Phuket Arcadia Naithon Beach is part of the exclusive MyResorts program that provides rewarding experiences for Accor Live Limitless members. Our hotel organises a range of fun family friendly activities such as exotic Thai cooking classes. Ban Naithon is located on the North West side of the island, just 8km from the airport. The retreat is on one of Phuket's best beaches, with close proximity to Phuket's tourist spots. It is only a 15-minute drive to Bangtao or 40 minutes to Patong.

Tourists could also rent a car and make a short drive to Patong for nightlife activities or travel further south and explore lesser known parts of the area. Whatever it is, be sure to slap on sun screen and hydrate because it can get a little hot!

• Oversee and manage the daily operations of the Front Office and Housekeeping departments.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency.
• Lead, mentor, and develop a high-performing team, ensuring consistent delivery of exceptional service.
• Monitor and manage budgets, forecasts, and financial performance related to Front Office and Housekeeping.
• Ensure compliance with health, safety, and hygiene standards within the departments.
• Address and resolve guest concerns and issues promptly and professionally.
• Collaborate with other departments to ensure seamless operations and exceptional guest experiences.
• Continuously assess and improve service quality and operational processes.

• 12 years relevant experience in rooms division of international premium & Luxury brands of which at least 3 years should be in a similar responsibility level.
• Good people leadership skills to manage a multi-skilled team.
• We encourage applicants with a passion for customer service and a strong record of operational experience to apply.
• Cloud based Opera experience preferred – must have Opera PMS experience. 

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.