Director of Revenue Management, SLS South Beach

From our dazzling location in the heart of Miami, SLS offers both our staff and our guests a hip, cutting-edge experience in the world of hotels as theater. We have an exciting job opportunity to join our Revenue Team as a Director of Revenue Management located at SLS South Beach in Miami. JOIN THE SLS FAMILY TODAY!

Job Purpose:

As a member of the Executive Team of the assigned hotel, the Director of Revenue is responsible for utilizing data sets to drive hotel revenue optimization across the customer segments of transient, group, and contract business. Through market segmentation data, source contribution analysis, daily pick-up reports, and pace summaries, the position will monitor and evaluate market demand trends to optimize room revenue and profitability. This position will also lead the weekly Commercial Strategy Meetings and be accountable for accurate forecasting. Additionally, this role will implement sales strategies and rate and inventory restrictions, conduct analyses, and make solid strategy recommendations to exceed revenue goals and budgets. ACCOR based RM experience is an asset and having utilized and worked with multiple CRS, RMS, and BI Tools. Responsible for developing the annual rooms revenue and Business Plan with Sales & Marketing and achieving the KPI’s established.

Duties & Functions:            

• Maintain appropriate yield controls to maximize the hotel revenue from in all distribution channels.
• Monitor and evaluate market demand trends, ensuring all rates are loaded and inventory maintenance is correct in all systems (IDeaS, OPERA and other related).
• Ensures accurate preparation and analysis of market segmentation reports, production reports, source contribution analysis, daily pick-up reports, and pace summaries.
• Coordinate various activities to further enhance revenue potential.
• Leads weekly revenue management meetings.
• Refine strategies to increase RevPAR Index (RGI) and achieve Budget and Forecast goals for the hotel.
• Conducts audits to guarantee sell strategy is set correctly in all channels.
• Motivate and develop Revenue Manager/Analyst skills.
• Ensure staff is effectively managing all distribution channels (OTA’s, brand.com GDS, IDS, CRO).
• Work with Front Office to optimize upsells and sell out days.
• Leads the price positioning, and distribution for all market segments for the hotels with input from Area or Regional Director of RM.
• Provides recommendations to improve effectiveness of the revenue management process.
• Communicates Ennismore brand initiatives, demand and market analyses to hotel management and other stakeholders.
• Leads the annual budgeting and pricing process.
• Accountable for accurate forecasting to within +/- 3% for hotel.

• Any other reasonable duties as assigned by the supervisor or manager
• We recognize we are in the hospitality industry and that may require us to provide lateral service.  We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

ADDITIONAL RESPONSIBILITIES

• • Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
  • Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
  • Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including:

• •  
• Health and Safety
• Food Hygiene
• Maintenance
• Emergency Procedures
• Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

•  
• Attend mandatory meetings including divisional meetings, staff meetings, etc.
• Participate in community events and ensure corporate social responsibility goals of the company are met.
• Utilize traditional software programs such as Microsoft Office (Word, Excel, Outlook, and PowerPoint), Micros, ADP, Open Table and any departmental specific systems used.
• Keep work area clean and organized.
• Ensure confidential documents are kept in a secured area.
• When disposing confidential documents that contain any personally identifiable information, they must be shredded or pulverized.
• Complete other duties as assigned by the Department Head.
• Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
• Ensure compliance with the company’s policies and procedures.

OTHER DUTIES

• Assimilate into the company’s culture through understanding, supporting and participating in all the company’s elements. Demonstrate working knowledge of the service standards.
• Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.

Requires ability to lift large and heavy packages and boxes and to the ability to load and unload small and large boxes as needed. Must have ability to safely lift minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING/UNIFORMS

All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Four-year college degree from an accredited institution; bachelor’s degree in hospitality management, Business Management, or similar discipline preferred.
• Minimum of 3 years of progressive revenue management experience in a full-service property; and with a proven track record of delivering market-leading results and innovative solutions.
• Must possess superior analytical and people skills; sound knowledge of the discipline of Revenue Management; in-depth knowledge of reservations, sales, and marketing, including the Global Distribution Network; working knowledge of hotel financial statements; and excellent writing/presentation skills.
• Must also be proficient in the use hotel PMS, CRS, and RMS systems.
• Extensive knowledge of forecasting and interpreting/analyzing results to plan and conducting budgetary analysis.
• Extensive knowledge of sales skills, revenue management, recruiting, supervising, training, and motivating managers.
• Demonstrated ability to understand customer requirements and translating these into revenue solutions.
• Ability to be assertive and persuasive without being aggressive.
• Ability to quickly evaluate alternatives and decide on a plan of action.
• Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Considerable skill in math and algebraic equations.
• Must be able to effectively communicate with all levels of an organization.

All your information will be kept confidential according to EEO guidelines.