- Full-Time
- Permanent
- RAFFLES
- Executive & Hotel Management
__jobinformationwidget.freetext.LocationText__
Raffles Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF43829U
Director of Operations
Region
Luxury & Lifestyle
A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
PURPOSE OF POSITION
Has responsibility for the overall operations of the Hotel’s Rooms and Food & Beverage Divisions including the development and performance management of employees. Oversee the financial aspects of the different hotel areas, optimizing profits while ensuring the highest level of service quality is provided to Hotel guests. The Director of Operations also has responsibility for departmental meetings, supplier relations and overall maintenance of the hotel.
KEY ROLES AND RESPONSIBILITIES:
- Set, plan and direct the operational departments to achieve and overpass agreed goals of gross operating profit, Guest Satisfaction, Brand Consistency and Employee Engagement.
- Support the hotel’s annual budgeting process and adhere to Accor established guidelines.
- Assist in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the Brand established guidelines.
- Lead and guide their reporting and management teams in driving the hotel to achieve its performance goals
- Follow ACCOR protocol in approving expenses, and obtaining the approval first from the General Manager and Financial Controller for items which require approval at this level before implementation.
- Be present to personally welcome key residents and patrons
- Be the host for Raffles Residents’ Evening Cocktail, if applicable.
- Help to ensure all Marketing and PR Communications are in compliance with Raffles Brand Marketing guidelines
- Support and help to prepare and submit the weekly GM reports to RVP of Operations and Brand President
- Communicate in an effective and timely manner with ExCom and the General Manager on matters which require the attention of ExCom and the General Manager
- Represent the Raffles Brand in projecting a credible image to the market, residents and colleagues alike.
- Comply with Raffles’ established guidelines on the hotel organizational structure and reporting lines, for example ExCom structure.
- Comply with Raffles’ established guidelines on recruitment, appointment and promotion of ExCom, Department Heads and colleagues.
- Comply with ACCOR & Raffles’ established guidelines on staff fringe benefits.
- Be visible around the hotel and shows an active interest in our colleagues’ welfare by asking our colleagues how they are doing regularly.
- Lead by example in living the Raffles brand values and service culture as well as Code of Ethics
- Help and support to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representative
Follow appropriate protocol in communicating with the appointed Owner’s representative and keeping the General Manager informed of such communications
PERSONAL ATTRIBUTES
- Solid business / financial acumen with good understanding of luxury hotel operations
- Act as a role model in delivering elegant and understated service with sophistication
- Lead by example in building strong employee engagement
- Proven track record in leading a diverse culture of leaders and employees effectively
- Good communicator with fluency in English. Ability to communicate in a local language where the hotel operates (Arabic is desirable but not a must)
- Executive presence – self assured exuding quiet confidence and humility
QUALIFICATIONS
- Bachelor’s degree from reputable hotel schools preferred
EXPERIENCE
Minimum of 5 years of luxury hotel management experience with strong F&B background gained from working in key cities / resorts destinations globally.
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
, Makkah, Saudi Arabia
Experience Level
Director
Job Schedule
Full-Time
Brands
SWISSOTEL
Job type
Permanent
Locations
Makkah
Job Category
Executive & Hotel Management
Description
Be an ambassador of the brand and the property as Director of Operations, where your leadership, strong interpersonal skills, and strategic vision will drive an engaged team, guest satisfaction, and m
Reference
dd9707c1-0451-4eca-8856-6a4f192c9e09
Expiry Date
01/01/0001
Salary
Location
ibis Styles Lleida Torrefarrera, Lleida, Spain
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Spain
Job Category
Executive & Hotel Management
Description
Two hotels in Lleida offer a central location, comfortable rooms, a restaurant, 24-hour bar, fitness area, and parking options, ensuring convenience for all travelers.KEY RESPONSIBILITIES We are seeki
Reference
96ce16f9-e0ff-461d-aa2a-272aa8f11992
Expiry Date
01/01/0001
Salary
Location
RAFFLES RAFFLES CAIRO NEW CAPITAL CITY, Cairo, Egypt
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Cairo
Job Category
Executive & Hotel Management
Description
You will embody the essence of luxury hospitality. Your dynamic and hands-on approach is fueled by a deep passion for developing people and fostering an entrepreneurial spirit. A true brand and guest
Reference
7256e7ce-d12a-4268-8d46-a7c773047a5a
Expiry Date
01/01/0001
Salary
Location
ibis Porto Centro São Bento, Porto, Portugal
Experience Level
Director
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Porto
Job Category
Executive & Hotel Management
Description
The ibis Porto Centro São Bento is a hotel located in the heart of Porto, Portugal. It offers 77 modern, soundproofed rooms equipped with air conditioning, satellite TV, and en suite bathrooms with ha
Reference
ba4a4e1f-a5ab-4464-ba3e-2b6da97f5223
Expiry Date
01/01/0001
Salary
Location
Mövenpick Hotel Zürich Airport, Zürich, Switzerland
Experience Level
Director
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Zürich
Job Category
Executive & Hotel Management
Description
#yourdailybusinessStrategische und operative Verantwortung und Sicherstellung eines reibungslosen Betriebsablaufes für das Mövenpick Hotel Zürich AirportFührung und Entwicklung der Führungskräfte sowi
Reference
2092b1c2-1e07-496c-9e16-e515146cd6db
Expiry Date
01/01/0001
Salary
Location
ibis Berlin Spandau, Berlin, Germany
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Berlin
Job Category
Executive & Hotel Management
Description
Sie sind verantwortlich für:Führen des Hotelsdie operative und autonome Führung des gesamten Hotelbetriebes sowie die Koordinierung und Überwachung des Geschäftsablaufes und die innerbetriebliche Orga
Reference
f1a0140a-3783-4496-9ae7-22b9f49e0c36
Expiry Date
01/01/0001
Salary
Location
ibis Styles London Gloucester Road, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
London
Job Category
Executive & Hotel Management
Description
As our next Hotel Team Leader, you…Are passionate about guests and delivering great service.Have a strong level of knowledge and experience across the operations.Have a hands-on approach, are organise
Reference
914fc055-2c39-44bc-a428-349a185b8650
Expiry Date
01/01/0001
Salary
Location
Mövenpick Marrakech, Marrakesh, Morocco
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Marrakesh
Job Category
Executive & Hotel Management
Description
Vous êtes passionné(e) par le marketing, la communication et l’organisation d’événements ? Rejoignez une équipe dynamique au Palais des Festivals et Congrès en tant que Directeur Lifestyle, Social Eve
Reference
3ba58969-cdd3-4bda-a79f-62677ddce343
Expiry Date
01/01/0001
Salary
Location
Mondrian Singapore Duxton, Singapore
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Singapore
Job Category
Executive & Hotel Management
Description
Working closely with Hotel General Manager, the Executive Assistant Manager (EAM) in charge of Commercial Performance (Rooms Sales & F&B Events & Sales) plays a crucial role in driving revenue and ens
Reference
2e271519-13d1-46b9-a6ab-8226e447fc19
Expiry Date
01/01/0001
Salary
Location
Novotel Porto Gaia, Porto, Portugal
Experience Level
Director
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Porto
Job Category
Executive & Hotel Management
Description
The Novotel Porto Gaia is a 4-star hotel located in Vila Nova de Gaia, near Porto's city center and the renowned Port Wine Cellars. The hotel offers 93 air-conditioned rooms, including non-smoking opt
Reference
6408a78f-059a-42db-a237-e3042c9cebf8
Expiry Date
01/01/0001