Director of Learning and Development

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Grand Del Mar

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion. 

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit.
• Salary Range: $95,000 - $105,000 Annual Salary

As the Director of Learning & Development you will be responsible for overseeing and implementing all aspects of training at Fairmont Grand Del Mar. You’ll work collaboratively with People & Culture and Department Heads to assess, develop and facilitate all training and ensure engagement from colleagues and leaders. While you'll need basic computer expertise, communication, motivation, and presentation skills will be imperative for this position.

What you will be doing:

The Director of Learning & Development will be responsible for all Hotel and Corporate training programs through collaboration, effective communication and positive working relationships with all colleagues. This will include:

• Implementing and evaluating new training initiatives to maximize operational effectiveness and ultimately guest satisfaction
• Planning, coordinating and presenting corporate training programs in accordance with Accor requirements including harassment-free workplace, diversity, communication, leadership and related training to meet specific departmental needs.
• Conducting meetings with Department Heads, trainers and employees to review performance trends, develop action plans and give recognition.
• Facilitating and supporting Fairmont Learning Programs with a focus on New Hire Orientation, Heartist Journey, Service Culture and Luxury Service Standards

Your experience and skills include:

• Previous proven experience developing and facilitating management and leadership development training programs
• Training experience in a similar function in a luxury hotel is an asset
• Ability to prioritize simultaneous tasks in a fast-paced environment and work effectively and efficiently to support and maintain good relationships with internal departments, colleagues, corporate teams and vendors.
• Team Work, Customer Service Focused, Positive Attitude
• Unparalleled Integrity and Work Ethic
• Strong communication skills
• Incredible anticipation skills

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values

Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. 

Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging:
We celebrate our differences. We support each other and we always stand together.​

Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity:
We build trust through mutual respect and being authentic.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.