Director of Information Technology (Pre-opening) Fairmont Hanoi

The Fairmont Hanoi will open in the Vietnamese capital before year end of 2025, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi!

Responsible for set up, monitoring and maintaining the IT infrastructure, including the computer networks, servers, POS systems and communication technologies of the Hotel.
Ensuring and implementing security measures to ensure the integrity and privacy of corporate and guest data, as well as compliance with data protection regulations.
Leading the IT team
Technical instruction for employees and trainees
Motivation of the team
Installation and configuration of hardware and software.
Troubleshooting and troubleshooting of IT issues that arise.
Technical support for all employees of all mentioned companies as well as the organization of employee training to ensure the efficient use of IT systems and tools.
Development of technological solutions that improve guest service, such as optimization of reservation systems, digital check-in/check-out procedures and Wi-Fi services.
Resolving issues and handling guest complaints, related to IT challenges.
Communicate with other departments to ensure the smooth running of operations.
Negotiation and communication with IT suppliers and service providers to ensure that the products and services delivered and used meet the requirements of hotel operators.
Responsibility for effective vacation planning for all team members.
Regular participation in HOD meetings and conducting daily team briefings.
Conducting appraisal interviews with all team members, according to Fairmont standards.
Management of the IT budget in terms of efficient use of resources.
Leading IT projects and initiatives, such as introducing new technologies or updating software applications.
Informing management about the status and progress of IT initiatives.
Preparation of reports to document the usefulness and effectiveness of IT systems.
Tracking technological trends. The incumbent must deal with current IT trends in order to keep hotel operations competitive.

Knowledge and Experience

• Diploma in Information Technology
• Minimum 5 years of relevant experience with at least 1 year in a similar capacity
• Good reading, writing and oral proficiency in English language
• Knowledge of Windows Operating System
• Ideally previous experience in pre-opening

Competencies

• Good communication skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Well-presented and professionally groomed at all times