Director of Housekeeping - Sofitel Riyadh

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Summary of Responsibilities: 
Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following: 

• Consistently offers professional, engaging and friendly service
• Ensure service and production is provided in the proper manner, and with the usual high standards of a Accor Hotels. Understand, maintain and execute operational manuals and guidelines
• Supervise and develop personnel in the department to their maximum effectiveness
• Select and recruit qualified people
• Orient new personnel with situations, facilities and operating hours
• Initiate an effective training program, both formal and on the job
• Develop knowledge and skills of employees
• Familiarise employees with opportunities for progress and ensure proper advancement
• Understand and control cost, detects waste in productivity in terms of minutes, methods, money, machines, and materials and takes the proper action
• Be aware and initiate improvements. Look and listen to everything with an open mind. There are always ways to improve
• Establish safe working conditions and practices. Ensure proper cleanliness in all areas
• Require staff to wear proper apparel at all times
• Create progressive reporting relationships with supervisors and subordinates
• Communicate clearly
• Ensure understanding of desire objectives
• Maintain a high quality of housekeeping standards in:
  -Rooms
  -Linen and Uniforms
  -Valet and seamstress
  -Lost and found
  -Laundry
  -Janitorial and contract cleaners
• Ensure that all these departments look after their equipment and treat it with respect. Cleanliness in all areas is of the utmost importance. Ensure proper maintenance
• Develop decision-making and problem-solving skills. Delegate effectively by:
  -Transferring specific responsibilities
  -Giving sufficient authority to carry out the desired task.
  -Holding employees accountable for carrying out responsibilities and exercising authority
• Administer labor relation functions
• Undertake a public relations role in representing the hotel as a member of management

• Minimum of 5 years’ senior leadership experience in housekeeping
• Previous experience in luxury hotels required. 
• Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
• Diploma or degree in Hospitality Management or related discipline a strong asset
• Excellent communication skills, must be able to communicate with others effectively. 
• Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination. 
• Ability to analyze data and trends and create strategies for improvement. 
• Strong administration and organizational skills are required. 
• Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure
• Working knowledge of Microsoft Office applications, Outlook, Opera Cloud, HotSOS and Excel

Arabic speaking skills would be an asset.