Director of Housekeeping - Luxury Background manages a big team

At Ennismore we like to think that we do things a little bit differently, we are a small team with big dreams. Working together and delivering what we say we will is really important to us.

We are seeking an experienced and visionary Director of Housekeeping to join our luxury resort in the beautiful coastal city of Sharm El Sheikh, Egypt. As the leader of our housekeeping department, you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction while managing a large team of housekeeping professionals.

• Oversee all aspects of the housekeeping department, including daily operations, staffing, and budget management
• Develop and implement strategic plans to enhance the guest experience and maintain the property's luxurious standards
• Lead, motivate, and mentor a large team of housekeeping staff, fostering a culture of excellence and continuous improvement
• Establish and maintain quality control procedures to ensure consistent, high-quality service throughout the property
• Collaborate with other department heads to ensure seamless guest experiences and resolve any issues promptly
• Manage inventory, supplies, and equipment, ensuring cost-effective operations without compromising quality
• Stay updated on industry trends and implement innovative housekeeping practices and technologies
• Ensure compliance with all health, safety, and environmental regulations
• Handle guest complaints and special requests with professionalism and efficiency
• Develop and maintain standard operating procedures for all housekeeping functions

• Proven experience as a Director of Housekeeping or similar senior role in a luxury hotel or resort setting
• Exceptional leadership and team management skills, with the ability to motivate and develop a large staff
• Strong organizational and multitasking abilities, with keen attention to detail
• Excellent problem-solving skills and the ability to make quick, effective decisions
• Proficiency in housekeeping management software and MS Office Suite
• In-depth knowledge of luxury hospitality standards, practices, and trends
• Strong financial acumen, including experience in budgeting and cost control
• Excellent communication skills in English; knowledge of Arabic is a plus
• Bachelor's degree in Hospitality Management or related field preferred
• Certification in Executive Housekeeping or similar professional qualification is advantageous
• Flexibility to work varying shifts, including weekends and holidays, as needed

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.