- Full-Time
- Permanent
- RAFFLES
- Rooms
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Raffles Doha, Doha, Qatar
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REF35396W
Director of Housekeeping
Region
Luxury & Lifestyle
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Raffles and Fairmont Doha are seeking a seasoned and dynamic Director of Housekeeping to lead and manage the housekeeping department for our luxury hotel properties. The ideal candidate will have a proven track record of excellence in housekeeping management, exceptional leadership skills, and the ability to ensure the highest standards of cleanliness and guest satisfaction.
Key Responsibilities:
Leadership and Management:
- Oversee all housekeeping operations, including room cleaning, public area maintenance, laundry services, and staff management.
- Lead, mentor, and develop a diverse housekeeping team, ensuring high morale, motivation, and performance.
- Develop and implement housekeeping policies, procedures, and standards to ensure exceptional service and guest satisfaction.
- Collaborate with other departments to ensure smooth operations and address any housekeeping-related issues.
Operational Excellence:
- Ensure all guest rooms, public areas, and back-of-house areas are cleaned and maintained to the highest standards.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure compliance with hotel standards.
- Monitor and manage housekeeping budgets, including labor, supplies, and equipment.
- Implement cost-control measures without compromising quality and service standards.
Guest Satisfaction:
- Address and resolve guest complaints and feedback related to housekeeping services promptly and effectively.
- Maintain a strong presence in guest areas, ensuring a hands-on approach to service and guest interaction.
- Collaborate with the front office and other departments to anticipate and fulfill guest needs and preferences.
Training and Development:
- Develop and conduct training programs for housekeeping staff to ensure consistent service standards and professional development.
- Implement performance appraisal and feedback mechanisms to encourage staff growth and improvement.
- Stay updated with industry trends and best practices, incorporating them into training and operational procedures.
Health and Safety:
- Ensure compliance with health, safety, and hygiene standards across all housekeeping operations.
- Implement and monitor sustainability practices within the housekeeping department.
- Conduct regular safety audits and training sessions to maintain a safe working environment for staff and guests.
Inventory and Supplies Management:
- Manage inventory levels of housekeeping supplies and equipment, ensuring timely procurement and cost efficiency.
- Establish relationships with suppliers and negotiate contracts to secure the best quality products and services.
Qualifications:
- Bachelor’s degree in Hospitality Management or a related field (preferred).
- Minimum of 10 years of housekeeping experience in a luxury hotel environment, with at least 5 years in a senior management role.
- Strong leadership, organizational, and communication skills.
- Proven ability to manage a large team and multiple properties.
- Exceptional attention to detail and commitment to delivering the highest standards of cleanliness and guest satisfaction.
- Proficiency in housekeeping management software
- Fluency in English; knowledge of additional languages is a plus.
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When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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