- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
, Dallas, US
__jobinformationwidget.freetext.ExternalReference__
REF30441L
Director of Housekeeping
Region
Americas
Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.
Responsible for all aspects of Housekeeping, in accordance with hotel and brand standards. Creates, implements and maintains a service culture and management philosophy which serves as a guide to Housekeeping team, the property and guests. Supervise, train and inspect the performance of staff members ensuring that all procedures are completed to the hotel’s standards. Assist where necessary to ensure optimum service to guests.
- Consistently offer professional, friendly and engaging service
- Ensure Accor & Fairmont core standards are implemented and audited for consistency
- Develop and update Task Checklists and Standard Operating Procedures for all shifts and positions
- Maintain all Hotel guest rooms, public areas, and heart of the house area, ensuring that the highest standards of cleanliness are met
- Resolve guest complaints, ensuring guest satisfaction
- Hire, train and lead Housekeeping team to ensure a successful operation
- Measure, interpret and evaluate teams working standards and correct where necessary
- Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP’s, special events and knowledge of job responsibility of staff.
- Oversee / create scheduling, performance, attendance, payroll and administrative duties as assigned.
- Ensure effective everyday communications, including coaching and performance management
- Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
- Control all purchases for the department and is consistently aware of quality and cost
- Control department labor costs while ensuring effective scheduling, vacation planning and department productivity, including leased labor
- Ensures effective utilization & productivity of all employees through staff planning, hiring & adhering to budget
- Responsible for the annual budget and the annual linen requisition
- Coordinate preventative maintenance programs with the Director of Engineering
- Develop and execute capital expenditures with Director, Rooms.
- Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with the company. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.
- Conduct regular meetings with all external contractor companies to ensure Fairmont standards are consistently met, in a cost effective and efficient manner.
- Conduct regular Housekeeping Meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and Guest comments
- Keep informed of the housekeeping standards of competitor hotels
- Professional Housekeeping certification preferred.
- University/College degree in hotel administration or Business Management preferred.
- Fluency in a second language, preferably Spanish.
- Previous Front Office & Guest Relations experience.
- Working knowledge of Property Management system Opera an asset.
- Proven hands on management style and ability to lead through example in all areas is essential
- Proven ability to successfully lead, train and motivate colleagues is essential
- Must be highly organized, energetic and possess the ability to get the job done
- Strong administration, problem-solving and organizational skills
- Dynamic, energetic, creative and thrives under pressure
- Working knowledge of Outlook, Word and Excel
What’s in it for you:
- Paid time off
- Medical, Dental and Vision Insurance, 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, such as Planet 21
- Career development opportunities with national and international promotion opportunities
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Saclay, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Saclay
Job Category
Sales & Marketing
Description
TES FUTURES MISSIONS :Recevoir les demandes entrantes, les qualifier et identifier les besoins de nos clients pour leur proposer la manifestation la plus personnalisée. Suivre le dossier jusqu’après l
Reference
7bf12edf-b050-4116-9558-b46150c52619
Expiry Date
01/01/0001
Salary
Location
Melbourne, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
Accor
Job type
Permanent
Locations
Melbourne
Job Category
Food & Beverage
Description
Create, mix and serve alcoholic beverages and food to guests.Ensure proper storage of liquor, fruit and equipment.Plan drink menus and inform guests about new beverages and specials.Record inventory a
Reference
2e2ed2aa-5cca-45ed-8e65-3c4351128b87
Expiry Date
01/01/0001
Salary
Location
Jeddah, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Jeddah
Job Category
Sales & Marketing
Description
Contributing to Hotel Strategy, working closely with key stakeholders from Marketing, Sales, Revenue, PR, F&BDevelop quarterly and yearly e-commerce and digital marketing plans covering all digital ch
Reference
020f8fc6-cb0e-42d8-9ccd-33496d95372e
Expiry Date
01/01/0001
Salary
Location
Dibba Al-Fujairah, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Dibba Al-Fujairah
Job Category
Finance
Description
Main Responsibilities :To collect all Front Office and Food & Beverage cash remittance envelopes from the drop-safe and to verify them against the Daily Witness Sheet.To count cash, cheques and credit
Reference
bc874f4e-52fa-4b76-a7a5-d531fd4dace4
Expiry Date
01/01/0001
Salary
Location
Thane, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Thane
Job Category
Engineering & Maintenance
Description
Job Description Department : Engineering Designation : Duty Engineer Reports To : Chief Engineer Prime Function: Responsible for assisting the Chief Engineer in the o
Reference
60bd4311-3722-4b3b-87a7-6e81be6d457a
Expiry Date
01/01/0001
Salary
Location
Melbourne, Australia
Experience Level
Executive
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Permanent
Locations
Melbourne
Job Category
Engineering & Maintenance
Description
Attend to any maintenance request by other department to ensure their operation run smoothly.To observe cleanliness at the place of work and on the job after completion of work.Record all electric, wa
Reference
f1616b67-338f-46fa-8964-167c59e66217
Expiry Date
01/01/0001
Salary
Location
Mumbai, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Mumbai
Job Category
Culinary
Description
Experience: 2 to 3 Years as CDP in current role.Prime Function:Responsible for the efficiently and profitable functioning of the Kitchen assigned.Ensure that ibis, Mumbai Airport standards are applied
Reference
6528c74d-5de6-40da-83d4-637de051c6b8
Expiry Date
01/01/0001
Salary
Location
Surfers Paradise, Australia
Experience Level
Associate
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
Surfers Paradise
Job Category
Procurement
Description
Passionate about food & beverage service and logistics?We are seeking a self-motivated, organised team member that enjoys a challenge!Full-time, Monday - Friday Opportunity, Involves manual handling.
Reference
217e50c0-af4b-4c03-bc40-6747f3d6d42d
Expiry Date
01/01/0001
Salary
Location
The Rocks, Australia
Experience Level
Executive
Job Schedule
Full-Time
Brands
Accor
Job type
Permanent
Locations
The Rocks
Job Category
Sales & Marketing
Description
Reporting to the Director of Sales & Marketing you will be responsible for developing and maintaining effective relationships with clients to ensure customer satisfaction, whilst also ensuring all res
Reference
42cd7f02-5812-4606-b7bd-27fd11fd1a93
Expiry Date
01/01/0001
Salary
Location
Tokyo, Japan
Experience Level
Director
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Tokyo
Job Category
Executive & Hotel Management
Description
Joining the pre-opening team 1-year prior opening, the successful candidate will be heading the operations of the hotel. In absence of General Manager, the Director of Operations will serve as a Deput
Reference
78f72714-805a-450c-969a-18a1c40bc576
Expiry Date
01/01/0001