Director, Housekeeping

The Director, Housekeeping is responsible for ensuring the cleanliness of the entire Hotel, managing and administrating the Housekeeping operation and ensuring Guests receive the highest possible level of efficiency, services and comfort.

Why work for Fairmont Pacific Rim?

• Opportunity to develop your talent and grow within Fairmont Pacific Rim and across the world!
• A competitive salary, starting from $95,000.00 per annum
• Complimentary work meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

      What you will be doing:

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:

• Responsible for the successful performance of all aspects of the Housekeeping Department, including Laundry and Uniforms.
• Lead and coach the Housekeeping Team in providing exceptional guest service, colleague satisfaction and profitability
• Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
• Ensure effective Colleague planning, selection, training and development strategies are in place
• Development, implementation and maintenance of a dynamic training manual aligned with Fairmont and Forbes Five-Star standards. This role includes ensuring continuous updates, upholding luxury brand standards, and conducting monthly internal audits.
• Search for industry trends, and implement enhancements to product and service.
• Working with the Chief Engineer to combine resources and find efficiencies between maintenance and housekeeping to exceed guest and employee expectations
• Liaising with Front Office, Engineering and other related departments to coordinate guest service and resolve emerging issues promptly
• Leading to ensure high morale and productivity levels through staff planning, recruitment, training and development and on-going communication including performance reviews, coaching and career development discussions
• Develop life files on furniture, seating, bedding for guest room and public areas including equipment that co-relate to five year capital plans
• Track and address all guest comments and concerns.
• Lead and co-ordinate renovation projects as related to guestrooms and other areas as assigned including coordinating and scheduling outside contractors.
• Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas.
• Ensure the necessary resources; functional tools & equipment including linen are readily available.
• Manage monthly financial obligations based on self-created forecasts and budgets for Housekeeping, overseeing cost control, inventory, operational efficiency, and labor optimization.
• Expenses and productivity that are accurate and on target.
• Responsible for the preparation and execution of the annual Housekeeping budget, divisional capital plans and operational forecasts
• Develop and maintain close and effective working relationship with all supporting departments
• Coordinates preventative maintenance programs with the Chief Engineer
• Contributor in developing the hotel wide strategic goals and plans
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely.
• Actively participate in crisis management efforts, including preparation, response, and recovery, to ensure organizational stability and minimize disruptions.
• Actively participate in the Fairmont Pacific Rim’s environmental program and department specific initiatives in working towards sustainable operations.
• Maintains all Hotel guest rooms and public areas, plus “back of the house” ensuring that the highest standards of cleanliness are met
• Oversees the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
• Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague job satisfaction.
• Other duties as assigned

Your experience and skills include:

• Minimum of 2 years’ experience as an Executive Housekeeper of Director, Housekeeping in a five star operation.
• Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service.
• Diploma or degree in Hotel/Restaurant Management or related discipline a strong asset
• Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy and determination.
• Ability to analyze data and trends and create strategies for improvement
• Strong administration and organizational skills are required for this key position.
• Excellent communication skills, both written and oral. 
• Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure.
• Working knowledge of Outlook, Property Manager, Word and Excel
• Must be highly organized and energetic and possess the ability to get the job done.

Your team and working environment:

• Work with a diverse and passionate team dedicated to creating lasting impressions on our guests by providing award winning food.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS