1. Full-Time
  2. Permanent
  3. Rooms
  4. Accor


Fairmont Jasper Park Lodge, Jasper, Canada



Director, Housekeeping


Luxury & Lifestyle

This vacancy has now expired. Please see similar roles below...

Company Description

Fairmont Jasper Park Lodge is seeking passionate and adventurous individuals to join our incredible team here in the Canadian Rocky Mountains. Our hotel offers a wide variety of jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that working in Jasper National Park provides and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in Jasper, don't miss out on this opportunity. 

Job Description

Director of Housekeeping

Creating an engaging work environment for colleagues of Fairmont Jasper Park Lodge is as important as turning moments into memories for our guests. The Director of Housekeeping is an integral role within our hotel, reporting to the Director of Rooms and overseeing the laundry and housekeeping operation by leading 80-150 colleagues who clean, maintain and cater to 446 guest rooms and public spaces spread out throughout 700 acres of the resort & golf course and manage our internal laundry facility catering to the resort and external contracts. The standards and values you model as the Director of Housekeeping will inspire your team and ensure our guests have a memorable experience.


What is in it for you:

  • Subsidized staff accommodation provided on-site for full time status
  • Competitive extended benefits package including medical, vision and dental for full time permanent status
  • Employee Travel Program
  • Comprehensive Wellness Platform
  • Discounts on food & beverage/spa/golf
  • Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

What you will be doing:  

  • Consistently offering professional, engaging and friendly service.
  • Ensuring the highest degree of cleanliness and maintenance in accordance with Fairmont Hotels & Resorts standards, policies and procedures.    
  • Creating an environment wherein continuous improvements are made in the areas of GOP, EES, VOG, and LQA
  • Effectively and accurately managing payroll and departmental expenses of Housekeeping & Laundry Departments, within budgeted and forecasted guidelines.
  • Developing and executing, in conjunction with the Executive Committee, any capital projects related to guest rooms and public areas.
  • Actively engage with local laundry partners and consistently source new business opportunities
  • Overseeing all recruitment processes, and developing departmental succession plans
  • Effectively manage all colleagues relationships within the department
  • Maintaining an environment that promotes the Health, Wellness and Safety of both Colleagues and Guests 
  • Maintaining an active Preventative Maintenance program in conjunction with the Director, Engineering
  • Ensuring high colleague engagement through recognition and removal of identified barriers
  • Overseeing the Housekeeping & Laundry Management to maximize leadership synergy
  • Liaising with all Hotel departments as required
  • Actively participating as a member of hotel committees as required
  • Ensuring existing environmental initiatives are adhered to, and new and innovative environmental opportunities are implemented
  • Other duties as assigned


Your experience and skills include:

  • Previous Senior Housekeeping Leadership experience, 2-3 years within a similar establishment is required
  • Proven leadership, developer and delegation skills with an ability to lead large team of 80-100 colleagues  to achieve the departmental goals
  • Strong organizational and administration skills                
  • Excellent communication skills, both written and verbal        
  • Ability to work in a fast paced, diverse environment          
  • University degree or Hotel Management Diploma preferred                                                        
  • Excellent computer skills                      
  • Knowledge of the Property Manager System / Opera      
  • Excellent problem solver and decision maker


Your team and working environment:

  • Fast-paced, upscale, luxury hotel
  • Close proximity to Marmot Basin Ski Resorts in winter and world-renowned hiking trails in summer
  • Hospitality employees worldwide making this a great place to develop lifelong connections   

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 

APPLY TODAY: You can find out more about life working at Fairmont Jasper Park Lodge - Jasper Park Lodge | Fairmont Mountain Meetings | (fairmontmtnjobs.com)

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. 

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


Browse Jobs