Director, Housekeeping

Fairmont Breakers Long Beach will revive one of California’s best-known and beloved luxury hotels. Originally opened in the roaring twenties as a lavish hotel on the waterfront, The Breakers was a sought-after destination for world-famous stars. The historic property will reopen after a significant restoration, creating 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with 360-degree views of the Pacific; a blissful two-story spa, wellness and fitness center; live jazz club; and 10,000 square feet of indoor and outdoor function space.

Why work for Accor?
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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.

Director of Housekeeping

The Director of Housekeeping is responsible for ensuring the cleanliness of the entire Hotel including guest rooms, public areas, while managing and administrating the entire housekeeping department, laundry, uniform room, fitness center, pool area, and ensuring Guests receive the highest level of service and comfort.

Summary of Responsibilities:

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:  

• Maintain consistent flow of communication among fellow managers and colleagues and effective relationships with supporting departments.
• Ensure that sufficient staffing is present to meet daily business demands.
• Actively participate in training and continuing education of all housekeeping colleagues.
• Responsible for effective colleague planning, selection, training and development.
• Approach all encounters with guests, colleagues and members in a professional and personalized manner while leading and coaching the team to do the same.
• Must have a professional image and personality exuding confidence and leadership skills while encouraging safe and efficient hotel operations.
• Oversee inventory levels pertaining to supplies, chemicals, and linen.
• Complete projects and CapEx investments in a timely manner as required by the Director, Rooms and General Manager.
• Be able to participate proficiently in functions outside one’s department when called upon.
• Ensure a safe working environment is maintained at all times and that all colleagues are committed to working safely.
• Responsible for assisting in the preparation of the annual Housekeeping budget and capital plans.
• Ensure monthly forecast for Housekeeping is accurate and on target.
• Lead recruitment efforts and talent management of team members
• Lead training, coaching, and development of team members
• Champion employee engagement initiatives
• Maintain consistency in accordance to Forbes/LQA and Fairmont standards.
• Coordinate renovation projects and preventative maintenance in guestrooms and public spaces with the Director of Engineering.
• Ability to organize and follow through with outside contractors.
• Ensure the necessary resources, functional tools and equipment including linen is readily available.
• Execute labor standards and productivity in line with hotel target.
• Responsible for overseeing the ordering, inventory, daily management of uniforms and tailoring.
• Other duties as assigned

• Minimum of 5 years’ leadership experience in housekeeping
• Previous experience in luxury establishments required 
• Pre-opening experience an asset
• Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
• Diploma or degree in Hospitality Management or related discipline a strong asset
• Excellent communication skills, must be able to communicate with others effectively
• Ability to communicate in Spanish a strong asset
• Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy, and determination
• Ability to analyze data and trends and create strategies for improvement
• Strong administration and organizational skills are required
• Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure
• Working knowledge of Microsoft Office applications, Outlook, Opera Cloud, and Excel.
• Previous experience managing in a union hotel

What is in it for you:

• Salary Range: USD $100,000 - $120,000
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity.  A home away from home where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.