Director, Food & Beverage

Reporting to the Hotel Manager, you will be an active and contributing member of the strategic goals of the Food and Beverage Division. You will lead the Food & Beverage division by promoting a positive hotel culture and ensuring effectiveness of our luxury guest services, employee performance & development, and service enhancements. You will oversee the strategic development of all outlets, Lobby Lounge and Raw Bar, Botanist Restaurant, In Room Dining, Cabana Bar, and Banquets. Analytical skills, planning, creativity, and leading others are your strengths.

Why work for Fairmont Pacific Rim?

• Employee benefit card offering discounted rates in Accor worldwide
• A competitive salary, starting from $140,000.00 per annum
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

What you will be doing:

• Lead, mentor and train the Food & Beverage operations team to deliver on our Service Culture and leadership promise
• Operate the Food and Beverage Division in accordance with Forbes 5 Star Standards
• Develop sincere relationships with guests, colleagues, and departments in a warm atmosphere
• Use your emotional intelligence to create unforgettable guest experiences by understanding each guest as a unique individual, engaging with empathy, anticipating guest needs, and delivering a flawless experience
• Inspire your team to provide our guests with a flawless, meaningful and authentic luxury experience delivered in a personal way
• Develop the annual Food & Beverage budget with a focus on revenue, costs, productivity, and efficiencies while ensuring accuracy in monthly financial outlooks and results
• Coordinate F&B capital planning and projects with Department Heads
• Implement effective cost control measures of all food, beverage, labour and operating expenses in the F&B division by finding efficiencies and maximizing productivity
• Maximize F&B revenues in order to achieve overall hotel financial success (Rev per hour worked, Rev per occupied room, and VOP)
• Strategize on new products, service offerings, and upsell opportunities
• Create and achieve F&B goals aligned with our four pillars (colleague, guest, owner, brand)
• Create an F&B leadership succession plan by coaching and developing leaders through ongoing conversation and feedback, annual performance reviews, developmental plans, and career paths
• Lead F&B division in employee engagement initiatives and action planning based on colleague feedback and engagement survey responses
• Host and empower departmental leaders to hold monthly departmental meetings related to hotel goals and planning, guest satisfaction, financial results, employee engagement, health & safety, employee recognition, sustainability, brand standards, etc.
• Network with peers in the PNW region and industry to understand industry trends and develop innovative service and product ideas
• Develop and maintain strong relationships with potential partnerships
• Perform all other duties and special projects as assigned by Executive Team

Your experience and skills include:

• 6 years' experience in a multi-faceted Food & Beverage operation, including 4 years’ experience as a department head, preferably in a luxury/upscale setting, preferably including  free standing restaurant experience, Banquets, IRD & Stewarding.
• Hospitality Management and/or Food & Beverage Management Degree or Diploma preferred
• Ability to work effectively and collaboratively in a demanding, multi-cultural, diverse environment within required deadlines
• Proven ability to build and maintain strong relationships with stakeholders
• Proven ability to analyze data and trends, create strategies for improvement, and take risks
• Excellent interpersonal and communications skills
• Highly organized and ability to work well under pressure with competing priorities and deadlines
• Flexibility and ability to adapt to changing priorities
• Vision and ability to lead and motivate others
• Ability to create and promote a fun working environment
• Proficient with Micros, Avero and MS Office or similar an asset

Your team and working environment:

Working with a diverse and talented team of passionate individuals, in a luxury hotel environment.

Visa requirements: Successful candidates must be legally eligible to work in Canada. The hotel is unable to assist candidates with Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS