Digital & E-commerce Manager

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking an innovative and goal-oriented Digital & E-commerce Manager to join our team in Udaipur, India. In this role, you will be responsible for driving profitable growth of our online business segment and creating consumer demand through proprietary and third-party e-channels. As a key member of our digital team, you will lead the development and execution of our e-commerce strategies to enhance our online presence and boost sales.

• Develop and implement comprehensive e-commerce strategies to drive online sales and revenue growth
• Lead the planning and execution of digital marketing initiatives, including SEO, PPC, and other online tactics
• Analyze website performance data and provide actionable insights to improve user experience and conversion rates
• Manage and optimize the company's e-commerce platforms and tools to ensure seamless customer experiences
• Collaborate with cross-functional teams to align e-commerce objectives with overall business goals
• Identify and evaluate new e-commerce opportunities and technologies to stay ahead of market trends
• Develop and manage the e-commerce budget, ensuring efficient allocation of resources
• Lead and mentor a team of e-commerce professionals, fostering a culture of innovation and continuous improvement
• Monitor competitor activities and industry trends to inform strategic decision-making
• Establish and maintain relationships with key partners and vendors in the e-commerce ecosystem

• Bachelor's degree in Marketing, Business, Computer Science, or a related field
• Minimum of 5 years of experience in e-commerce or digital marketing roles, preferably in the hotel or travel industry
• Proven track record of developing and executing successful e-commerce strategies
• Strong understanding of SEO, PPC, and other digital marketing tactics
• Proficiency in using e-commerce platforms, content management systems, and analytics tools
• Excellent analytical skills with the ability to interpret complex data and translate insights into actionable strategies
• Experience in managing and optimizing website performance and user experience
• Strong project management skills with the ability to handle multiple priorities and meet deadlines
• Exceptional written and verbal communication skills in English
• Demonstrated leadership abilities with experience in managing and mentoring teams
• Ability to work well under pressure and adapt to rapidly changing market conditions
• Knowledge of current e-commerce trends, best practices, and emerging technologies
• Familiarity with UX principles and their application in e-commerce environments
• Strong problem-solving skills and a data-driven approach to decision-making

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.