Front office Shift Leader

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

2.1 Provides full support by facilitating the work of the superior supervisor and ensuring continuous development.
2.2 Exercises and takes care of all kinds of operational equipment and materials.
2.3 Careful and responsible for guest needs and requests as specified in the standards.
2.4 The guest handles and treats their grievances according to the hierarchy structure that can respond to the guest complaints and the instant guest complaints procedures.
2.5 Works to ensure and maintain the service guarantee as specified in the standards of high guest satisfaction and standards.
2.6 Keeping the area clean and organized in a designated area or in a specific area ensures that adequate and suitable equipment is available for the operation and ensures that all equipment is clean and perfect.
2.7 As stated in the standards, uniform appearance, clothing, daily care and personal hygiene are always provided.
2.8 He / she acts according to the hygiene conditions and is responsible for following the work and cleaning of the area under his / her responsibility and providing the cleaning as specified in the standards.
2.9 It provides weekly training and daily briefings and follows the instructions given by executing the necessary plans.
2.10 Perform his/her duty according to the practices, operational instructions and
Procedures identified by the Front Office Manager.
2.11 Responsible for performing the services assigned to his/her shift in the best and most appropriate manner.
2.12 Keep track of the notes in the logbook and take action accordingly.
2.13 Personally carry out the check-in procedures for VIP guests and monitor the
Complimentary services.
2.14 Be informed of the hotel’s occupancy rate.
2.15 Monitor the payments for individual reservations.
2.16 Control the forms and reports completed during his/her shift.
2.17 Control the working arrangements of the bellboys in his/her shift.
2.18 Control all accommodation cards issued for entries and documents to be given to
Guests.
2.19 Control the c/in procedures of all guests that have arrived.
2.20 Prepare the daily reports and required forms.
2.21 Control the money collected by receptionists at the end of the shift.
2.22 Ensure that all faxes and messages are forwarded.
2.23 Check the accuracy of the sum invoiced to agencies after check-out.
2.24 Monitor any room changes and inform the Housekeeping Department.
2.25 Report any problems to the Desk Manager
2.26 Liaise with the Housekeeping Department and Technical Service Department.
2.27 Responsible for the arrangement and order of employees working on the shift.
2.28 Ensure that all official documents are completed in full and in an orderly manner.
2.29 Comply with the facility instructions and ensure that subordinate employees also
Comply with these instructions.
2.30 Distribute daily tasks for the shift.biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
2.56 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
2.57 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.
2.58 Carries out all responsibilities related to the quality management systems implemented at the facilities
2.59 Carries out all other duties assigned by managers and hotel management not specified in the job description.

 Education: Bachelor`s Degree
 Experience: At least 4 years of related work experience following theoretical education.
 Foreign Language: Sufficient level of English to communicate effectively with guests and employees.
 Courses and Training: Prior attendance in seminars and trainings in the related.
 Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).
 Skills: Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Has excellent command of guest profiles. Trains his/her team on these and instructs them on how to address guests.

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.