Daily Worker - Guest Service Agent

Join us at Accor, where life pulses with passion!​

Novotel is a French midscale hotel brand owned by Accor. Created in 1967 in France, the company grew into what became the Accor group in 1983, and Novotel remained a pillar brand of Accor's multi-brand strategy. Novotel manages 559 hotels in 65 countries. At Novotel, we believe that quality time is about making everyday moments matter. Everything has been thought to enhance our guests’ life balance, sense of well being but also enjoyment. Whether through our intuitive & modern design or our large range of rewarding experiences, everyone can disconnect from a busy life or make time to connect with their family, friends or colleagues. This combination makes Novotel the perfect spot for travellers and locals to have a drink, a bite to eat, to work, play or just relax.

The hotel that makes every moment matter.

Novotel Bandung is the perfect base for exploring the rich colonial architecture of the city. The hotel is conveniently located in central Bandung, just to make your life easier, only 15 minutes from the train station and airport, close to the shopping centre as well as attractions. Enjoy a relaxing massage, followed by a dip in our swimming pool. Get a taste of Indonesian with The Square restaurant's truly authentic Indonesian and Asian cuisine at Novotel Bandung The best business hotel in town, Novotel Bandung is the answer. Explore colonial streets and buildings around Bandung such as Satay Building and Braga Street. Enjoy a day of shopping in Cihampelas Street and enjoy the fresh air in the parks nearby.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

Hospitality is a work of heart,​
Join us and become a Heartist®.

Daily Worker - Guest Service Agent.
You are at the heart of the hotel! As a Guest Service Agent will be responsible for providing excellent customer service to guests, including check-in and check-out procedures, answering questions about hotel amenities and services, and handling guest complaints or concerns. They must be able to communicate effectively with guests and other hotel staff, and have a friendly and professional demeanor. Guest Service Agents must also be able to multitask and work in a fast-paced environment and be a part of creating a memorable experience for them.

What’s in it for you:

• Learning programs through our experienced team.
• Opportunity to develop your talent and grow within our property and across the Globe!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• Having a positive attitude towards work, be self-disciplined and self-motivated.
• Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
• Establish good public relationships with all guests.
• Provide guests with the most accurate and up-to-date information at all times.
• Provide services and information to guests that are the most accurate and up to date possible, and are delivered to the guest in the most meaningful way.
• Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
• Reporting and Maintaining equipment, Materials & Chemicals following the regulation.
• Take the initiative to add a personalized experience for the guest.
• Take ownership of guests’ privacy, belongings and security, while ensuring exceptional service.

Your experience and skills include:

• Having an educational background of Vocational High School or equivalent.
• Having 6 months internship program in the Front Office Department is an asset.
• Warm and caring personality.
• Ability to anticipate and focus attention on guest needs and wants.
• Being professional and welcoming.
• Excellent organizational skills and time management
• Flexibility to work shifts including weekends, evenings & public holidays.
• Willing to extend or change hours/days of work from time to time upon request.

Note: Preferable for Bandung, West Java, Indonesia Based.

Our team and working environment:

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities in Novotel Bandung.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.