Credit Manager

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

• To determine credit limits to be extended to individual’s guests, companies and groups using or planning to use the hotel facilities.
• To surprise the overall use of credit cards used for central billing.
• To establish local procedures and to implement corporate procedures relating to the extension of credit.
• To control guest ledger accounts through the daily High Balance Report, for limitation and credit identification.
• To work closely with the Accounts Receivable Supervisor and Front Office cashier Supervisor to make sure that all guest billings are processed correctly and efficiently and to follow up on subsequent billings and effect collection of past due accounts.
• Reviews all accounts listed on the High Balance Report daily and follows up with guests concerned to secure additional credit information and/or obtain settlement.
• Exercises special vigilance over “Walk-ins” to reduce loses through “Rooms Found Vacant “.
• Controls individuals or companies to ensure that unauthorized billings do not occur.
• Controls credit card charges regarding limits on billing and to cancellation bulletins and to convey such information to all concerned.
• Works closely with the Front Office Cashier Supervisor to obtain over limit authorization from credit companies.
• Approves cheques presented and/or contacts banks to verify account details.
• Makes daily telephone calls or writes to individuals and companies with past due accounts to effect prompt collection.
• Maintains a current file on returned cheques and prepares a monthly report on the same.
• Maintains adequate files on all credit work, overdue accounts, accounts placed with a collection agent or lawyer and accounts eventually written off.
• Analyses forwards accounts considered uncollected to a collection agent or lawyer.
• Analyses guest complaints about disputed charges and submits rebates when necessary.
• Attends and participates in the monthly Credit Meeting.
• Prepares agenda and summary of overdue /disputed accounts for discussion and follow up. Suggest policy and procedural improvements.
• Informs Credit Committee members of local credit problems. Prepares minutes of meeting.
• Collaborates with the Accounts Receivable Supervisor in the mailing of reminders, overdue notices an dunning letters to delinquent accounts in accordance with established and procedures.
• Trains and supervises the hotel bill collectors. Schedules their collection activity and follow up on invoices assigned to them for collection.
• collaborates with Credit Managers of other Hotels for exchange of Credit information and follow up of accounts.

• Educated to bachelor’s degree level or beyond, most likely within a business or hospitality management-related discipline, or experience equivalent.
• Prior experience in the same position.
• Prior experience in pre-opening.
• A native Arabic speaker and fluency in verbal and written English are essential.
• Must be a highly capable user of Microsoft Office programs, including Excel, Word, PowerPoint and Outlook.
• Previous working experience in a truly global work environment is essential.

This is a pre-opening role.