Credit Manager

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences. 

As the Credit Manager, you will be responsible for overseeing the credit and collections process for the Fairmont Mumbai, ensuring timely payments from guests and maintaining strong financial controls. You will play a critical role in managing the hotel's accounts receivable portfolio, mitigating credit risks, and optimizing cash flow.

Key Responsibilities:

• Credit Assessment: Evaluate the creditworthiness of individual guests and corporate clients by analyzing credit reports, financial statements, payment histories, and other relevant information to determine appropriate credit limits and terms.
• Credit Policy Development: Develop and implement credit policies and procedures in accordance with company guidelines and industry best practices, ensuring compliance with legal and regulatory requirements.
• Credit Monitoring: Monitor accounts receivable aging reports regularly to identify delinquent accounts, review credit limits, and take appropriate actions to minimize bad debt exposure.
• Collections Management: Coordinate with the collections team to follow up on overdue accounts, initiate collection efforts, and negotiate payment arrangements with customers while maintaining positive relationships.
• Dispute Resolution: Investigate and resolve billing discrepancies, disputes, and other issues related to guest invoices in a timely and professional manner, collaborating with internal departments and external parties as needed.
• Cash Flow Optimization: Implement strategies to accelerate cash collections, reduce days sales outstanding (DSO), and improve cash flow forecasting accuracy, contributing to the hotel's financial performance objectives.
• Customer Relations: Build and maintain strong relationships with guests, corporate clients, and internal stakeholders to facilitate prompt payment processing, resolve billing inquiries, and enhance overall customer satisfaction.
• Credit Risk Mitigation: Identify and assess credit risks associated with new and existing customers, implement risk mitigation measures, and recommend appropriate credit insurance or guarantee solutions when necessary.
• Reporting and Analysis: Prepare regular reports and analysis on credit and collections performance, including aging analysis, bad debt provisions, and collection effectiveness metrics, for management review and decision-making.

• Bachelor's degree in Finance, Accounting, Business Administration, or related field; Master's degree or professional certification (e.g., CFA, CMA) preferred.
• Minimum of 5 years of experience in credit management or accounts receivable management, preferably in the hospitality industry or a related field.
• Strong knowledge of credit risk assessment methodologies, credit laws, and regulations.
• Proficiency in financial analysis, cash flow management, and credit scoring models.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Proficiency in accounting software, Microsoft Excel, and other relevant applications.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.