Credit Manager

Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peñasquitos Canyon and the sunshine of San Diego. It’s where classic meets cool, the fine unwinds into fun and inspiration leads to immersion. 

Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego’s only three-Michelin starred restaurant, Addison.  

Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego. 

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit.
• Annual Salary Range: $75,000.00 - $90,000.00 per year

The Credit Manager is responsible for the Credit and Receivable operations of the resort and at all times ensures the hotel’s service and accounting standards are met. 

•  To consistently provide thoughtful, caring and sincere service 

• To lead and manage the day-to-day activity of the Credit Department and ensure all standards are followed 

• To ensure all procedures regarding billing, collection, credit cards, inquiries, cheque cashing are followed 

• To inspect all in-house accounts to ensure adherence to the hotels’ credit policy; assist with the collection efforts of these accounts where necessary 

• To ensure local credit policies are followed 

• To review all requests for credit and approve as appropriate according to the in-house credit policies. Communicate approval or non-approval to the appropriate managers 

• To ensure proper handling of the filing systems in place according to policies and procedures 

• To monitor the Accounts Receivables as required 

• To manage and assist in the preparation of invoices for all approved group, transient, golf accounts with the appropriate supporting documentation  

• To handle all guest billing issues and disputes, including credit card initial inquiries and charge backs 

• To obtain credit references and monitor Accounts Receivables ledgers 

• To ensure financial records are maintained in compliance with accepted policies and procedures 

• To ensure all financial reporting deadlines are met 

• To ensure accurate and timely monthly, quarterly and year end close 

• To establish and monitor the implementation and maintenance of accounting control procedures 

• To balance operational, administrative and Colleague needs 

• To ensure accurate and appropriate recording and analysis of revenues and expenses 

• To follow departmental policies and procedures and all safety policies 

• Other duties as assigned 

• 2 years of leadership experience in a Credit department

• Prior Hospitality Experience Required

• Computer literate in Microsoft Window applications and/or relevant computer applications required 

• University/College degree in a related discipline required/preferred 

• Excellent communication and organizational skills 

• Strong interpersonal and problem solving abilities 

• Highly responsible & reliable with exceptional attention to detail 

• Ability to work cohesively with fellow colleagues as part of a team 

• Ability to focus attention on guest needs, remaining calm and courteous at all times 

• Ability to follow directions, perform tasks with attention to detail, speed accuracy, and follow-through 

• Ability to work without direct supervision 

• Must have ability to secure minimum levels of skills and abilities that would allow for a proficient job orientation based on specific tasks and methods 

• This is to provide a safe working environment according to OSHA regulations that would protect both the employee and coworkers 

Physical Demands: 

• Physical aspects of the position include but are not limited to the following: 

• Frequent sitting throughout shift. 

• Occasional walking, lifting and carrying up to 20 lbs. 

• Occasional kneeling, pushing, pulling, lifting. 

• Occasional ascending or descending ladders, stairs and ramps. 

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS