Concierge / Porter

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you

Join our exceptional Front Office team and deliver professional and attentive service at a five star, luxury property in the heart of Queenstown.

Welcoming each new and returning guest with personalised and attentive care, you will set the tone for exceptional service. Here you can take your role beyond the basics. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Full, clean valid manual driver’s license;
• Previous experience in five star luxury environment preferred, but not essential;
• A passion for high end hospitality with an eye for detail;
• Your ability to build warm relationships and connections;
• Immaculate grooming and personal presentation;
• Flexibility to meet hotel rostering needs including weekend and public holiday work;
• Your desire to learn, grow and develop;
• You will need to hold working rights for New Zealand.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Build your career with the New Zealand Hotel of the Year 2024.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.
• Free gym access plus ski hire during the winter.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.