- Full-Time
- Permanent
- SOFITEL
- Rooms
__jobinformationwidget.freetext.LocationText__
Sofitel London St James Hotel, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF55031E
Concierge
Region
Luxury & Lifestyle
At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it's an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.
Under the general guidance of the Head Concierge, and in the absence of the Head Concierge or Assistant Head Concierge, oversees and directs all aspects of the Concierge Department's operations. As a team member, continually strives to deliver the highest quality of service to guests while adhering to all legal rules, regulations, and hotel guidelines, in alignment with Sofitel's vision and brand standards.
Responsibilities
- Reports directly to and communicates with the Head Concierge and Assistant Head Concierge regarding all pertinent matters affecting guest service and Concierge Department operations.
- Responds to a wide variety of guest requests by accurately assessing their needs and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Sofitel standards.
- Stays well-informed of new restaurant openings and other relevant information in London, sharing updates with the team.
- Is knowledgeable about activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas to provide information, ticketing, and reservations for guests.
- Assists guests with, but not limited to, theatre, airline, and rail tickets, as well as tour and restaurant reservations.
- Takes responsibility for the receipt, storage, and shipment of guest baggage, including the shipping of lost property left behind at the hotel.
- Arranges transportation and other services offered by the hotel that require outside assistance.
- Handles guest services such as mail, postage, and messages.
- Arranges for outside errands requested by guests.
- Manages vehicle parking for guests when requested.
- Provides functional assistance and direction to Concierge Department personnel.
- Cooperates, coordinates, and communicates with other hotel departments as required.
- Attends to guest queries and needs in a timely manner.
- Performs related duties and special projects as assigned.
- Assists the Head Concierge in assessing procedures and implementing new ideas and solutions.
- Addresses guest feedback in a timely manner and shares relevant information with the Head Concierge.
- Helps the Head Concierge ensure that Concierge Department staff performs assigned tasks effectively.
- Is aware of all activities taking place in the hotel and familiar with daily functions and guest arrivals.
- Ensures that external companies used adhere to Sofitel guidelines whenever possible.
- Ensures the team follows and practices all Sofitel guidelines.
- Conducts spot checks on the team and corrects improper work practices.
- Follows and implements the new S.O.P. guidelines.
THE PERSON
- To be successful, you’ll need a valid UK or European Driver’s License.
- Ability to drive both Manual and Automatic
- Able to work on a rotating schedule, including weekends, public holidays, and night shifts if needed.
- A genuine enthusiasm for delivering exceptional guest service.
- Maintain a professional appearance and communicate clearly with guests and team members alike.
- Comfortable working in a dynamic setting where quick thinking and flexibility are key.
- Physically capable of lifting up to 30kg with ease.
- Must have the legal right to work in the UK.
- Naturally outgoing and comfortable starting conversations with guests.
- Positive, proactive, and detail-oriented, with a passion for hospitality and a commitment to supporting your team.
Discover a world of unparalleled perks tailored just for you:
- Competitive Salary, financial incentives and a Loyalty Bonus of £1.300,00 per year.
- Employee Benefit Card – Discounted rates at Accor properties worldwide.
- Free Stays in the UK or Ireland (4 nights/year) – Create unforgettable memories with your loved ones.
- Sofitel Experience – Enjoy a luxurious night at our hotel, complete with a delightful breakfast.
- Complimentary Meals While on Duty.
- Special Rates in F&B, Rooms & Spa – Treat yourself to luxury at unbeatable prices.
- Be Part of the Largest Hospitality Group in Europe.
- Exceptional Training and Development Opportunities through Apprenticeship Program.
- Global Growth Opportunities.
- Employee Assistance Program with 24/7 GP Access – Your well-being is our priority.
- Make a Difference with Corporate Social Responsibility and be a part of positive change.
- Social Events and Activities.
And that's just the beginning! Join us and let your professional journey be an unforgettable adventure!
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit: https://careers.accor.com/
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Waterfront, Vancouver, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Vancouver
Job Category
Rooms
Description
What you will be doing:Reporting to the Front Office Manager, this role supports the Director of Tour & Travel and their Sales Coordinator in all aspects of the Tour & Travel functions:FIT BookingsMan
Reference
7b9ca716-f41d-4895-8eef-e628e6a2f307
Expiry Date
01/01/0001
Salary
Location
Fairmont San Francisco, San Francisco, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
San Francisco
Job Category
Rooms
Description
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues are turning moments into special memories for our guests at Fairmont Hotels & Resorts. Showcase your in
Reference
518a08bc-cc61-45e8-a9d6-0d537ae6b024
Expiry Date
01/01/0001
Salary
Location
Novotel Rio de Janeiro Leme, Rio de Janeiro, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Rio de Janeiro
Job Category
Rooms
Description
Supervisão do trabalho da equipe, orientando, priorizando/distribuindo tarefas e solucionando os problemas operacionais pertinentes.Garantir a execução dos processos e procedimentos do “Auto Controle”
Reference
df414433-0506-4ebd-9885-e4c5dd6d06de
Expiry Date
01/01/0001
Salary
Location
SLS South Beach Miami, Miami Beach, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Miami Beach
Job Category
Rooms
Description
Job Purpose:Under the general guidance of the Front Office Manager, perform all duties connected with arriving and in-house guests, ensure that all our regular and VIP guests receive high quality, per
Reference
c6627a90-e283-4a8b-9e8b-622f981691f5
Expiry Date
01/01/0001
Salary
Location
, Wellington, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
Wellington
Job Category
Rooms
Description
Reporting to the Night Manager, you will be responsible for general Front Office and Night Audit duties including maintaining guest accounts, posting charges, reconciling payments and generating daily
Reference
3120f329-0ba0-4db3-877e-1676fa4dca06
Expiry Date
01/01/0001
Salary
Location
, Wellington, New Zealand
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Wellington
Job Category
Rooms
Description
Join our Night-Owl Team!Are you a night owl with a knack for multitasking and a love for hospitality? We're looking for a Night All-Rounder to join our team and make the nighttime magic happen! If you
Reference
55f446d4-1bc4-43df-be68-86021d9778eb
Expiry Date
01/01/0001
Salary
Location
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Hamilton
Job Category
Rooms
Description
Reporting to the Head Bell Person, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, engaging and proactive guest service while
Reference
d86aad0d-e0c8-490d-a452-1bd6a3cf4c0e
Expiry Date
01/01/0001
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
¡Usted está en el corazón del hotel! Como Ayudante de Habitaciones, apoyará en la limpieza de las habitaciones, asegurándose de que nuestros huéspedes cuenten con un espacio limpio y cómodo, y sean pa
Reference
632d8d9d-92cf-4f2c-b8e5-aefa8958a054
Expiry Date
01/01/0001
Salary
Location
Fairmont Mayakoba, Playa del Carmen, Mexico
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Playa del Carmen
Job Category
Rooms
Description
Es responsable de dar seguimiento al planchado correcto de blancos ,doblado de ropa,desmanche y separacion de los mismos.Manipulacion de equipos de lavanderia ,limpieza y reportes de produccion diaria
Reference
a4ca5794-0281-4946-b16a-50a9d3a2ef84
Expiry Date
01/01/0001
Salary
Location
Sofitel Wellington, Wellington, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Part-Time
Brands
SOFITEL
Job type
Permanent
Locations
Wellington
Job Category
Rooms
Description
We are seeking a Night Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and proble
Reference
249bdba8-d077-48a9-8984-4fbaa491ef19
Expiry Date
01/01/0001