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  1. Part-Time
  2. Permanent
  3. SO/
  4. Rooms

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SO/ Auckland, Auckland, New Zealand

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REF48757Q

Concierge

Region

Luxury & Lifestyle


This vacancy has now expired. Please see similar roles below...


Company Description

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.

We are currently look for a Concierge who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!


Job Description

Your Role

  • Greet every guest and visitor with genuine warmth, ensuring they feel valued and comfortable from the moment they arrive.
  • Share your knowledge about the best local attractions, dining options, and hidden gems, helping guests make the most of their stay.
  • Handle guests’ luggage with care, store belongings securely, and park cars with professionalism and attention to detail.
  • Anticipate guest needs, record preferences, and manage requests, questions, and messages promptly to enhance their experience.
  • Ensure public spaces are always tidy and inviting, keeping an eye out for anything that might need attention, from a misaligned cushion to a lost-looking guest.
  • Maintain a positive attitude, even when addressing challenges, and work effectively to find solutions that satisfy our guests.

Qualifications

THE PERSON

  • To be successful, you’ll need a valid New Zealand Driver’s License.
  • Able to work on a rotating schedule, including weekends, public holidays, and night shifts as needed.
  • A genuine enthusiasm for delivering exceptional guest service.
  • Maintain a professional appearance and communicate clearly with guests and team members alike.
  • Comfortable working in a dynamic setting where quick thinking and flexibility are key.
  • Physically capable of lifting up to 30kg with ease.
  • Must have the legal right to work in New Zealand.
  • Naturally outgoing and comfortable starting conversations with guests.
  • Positive, proactive, and detail-oriented, with a passion for hospitality and a commitment to supporting your team.

Additional Information

SO/ BENEFITS

  • Staff meal while on shift
  • Uniform provided and laundered
  • International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
  • Family & Friends Hotel Discounts
  • Opportunities for further development and worldwide career progression within Ennismore/ Accor
  • Annual reward of a free night's accommodation at the hotel and additional perks!


Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US
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