- Full-Time
- Permanent
- MONDRIAN
- Rooms
__jobinformationwidget.freetext.LocationText__
, Mexico City, Mexico
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REF59452U
Concierge
Region
PM&E
Perfectamente situado en el cruce de dos barrios llenos de cultura, Mondrian Mexico City Condesa inspira a los huéspedes con una energía vibrante, un diseño cautivador y un espíritu auténtico.
En el interior de la obra maestra del renombrado arquitecto José Luis Benllinure, un vívido mural de Ara Starck marca la pauta en cada una de las 183 habitaciones y suites: un presagio de los descubrimientos venideros y un punto focal en medio de una decoración serena y moderna.
Estamos buscando un Concierge amable y profesional para unirse a nuestro equipo en la Ciudad de México, México. Como Concierge, serás la persona de referencia para nuestros huéspedes, proporcionándoles un servicio excepcional y asistencia personalizada para asegurar que su estancia sea memorable y agradable.
- Saludar calurosamente a los huéspedes y proporcionarles un ambiente acogedor a su llegada
- Ofrezca recomendaciones personalizadas sobre opciones gastronómicas, de entretenimiento y de transporte en Ciudad de México
- Hacer reservas para restaurantes, excursiones y otras atracciones locales
- Ayudar a los huéspedes con peticiones especiales y gestionar las consultas con rapidez y eficacia
- Proporcionar información sobre los servicios del hotel, eventos locales y puntos de interés
- Colaborar con otros departamentos para garantizar experiencias fluidas a los huéspedes
- Gestionar las quejas y preocupaciones de los huéspedes con profesionalidad y empatía
- Mantener un conocimiento actualizado de las atracciones, eventos y servicios locales en Ciudad de México
- Ayudar a organizar el equipaje y el transporte cuando sea necesario
- Mantener los más altos estándares de servicio al cliente en todo momento
- Experiencia demostrada en atención al cliente, preferiblemente en el sector de la hostelería
- Sólido conocimiento de las atracciones locales, la cultura y los servicios de la Ciudad de México
- Excelentes habilidades de comunicación e interpersonales
- Dominio del inglés y el español; idiomas adicionales son una ventaja
- Dominio del software de gestión hotelera y capacidad multitarea
- Gran capacidad para resolver problemas y atención al detalle
- Capacidad para trabajar en horario flexible, incluyendo noches y fines de semana
- Aspecto profesional y actitud positiva
- Título de bachillerato o equivalente; se valorará la formación superior en hostelería
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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