Peppers Soul Surfers Paradise is perfectly positioned in the heart of Queensland’s iconic Gold Coast tourism precinct, just a short stroll from the light rail. Rising 77 levels above the ocean, this premium beachfront property offers an exceptional collection of one, two and three-bedroom apartments with breathtaking views across the world-famous Surfers Paradise shoreline.
Guests can soak in sweeping coastal vistas from their rooms or indulge at Valentina, where sophisticated cocktails meet vibrant Mediterranean-inspired cuisine. Delivering an elevated dining experience that captures the energy and elegance of beachfront hospitality, Valentina is the place to be seen by the sea!
Purpose
As Concierge, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.
Primary Responsibilities
- Foster genuine connections with guests, making them feel valued and comfortable during their stay
- Assist guests with transport and travel arrangements, luggage delivery and storage, parking and valet services
- Address and resolve guest concerns promptly and professionally
- Offer expert recommendations for local attractions, restaurants, and activities
- Promote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and Maintenance
Skills and Experience
- Previous customer service experience, preferably in the hospitality industry
- A track record of effectively managing multiple tasks and excelling in high-pressure situations
- Strong problem-solving abilities and a proactive approach
- Outstanding communication and interpersonal abilities
- Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge
- Drivers licence – possessing an open (manual) drivers licence is advantageous
- Willingness to embrace a flexible rotating roster, including evening, weekend and public holiday shifts as required
Accor Benefits
- ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
- Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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