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  1. Full-Time
  2. Permanent
  3. Rooms
  4. Accor

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Grand Mercure Bengaluru at Gopalan Mall, Bengaluru, India

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REF32006B

Concierge Associate

Region

MEA SPAC



Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre


Job Description

  • Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
  • Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
  • Responsible for providing courteous and competent services to the guests.
  • Any matter which may effect the interests of Grand Mercure Bengaluru at Gopalan Mall should be brought to the attention of the Management.
  • Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members.
  • Provide effective support to the team to enable them to provide a range of effective and efficient services.
  • Respond to guest’s queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications

12th, Diploma or Degree or any other equivalent Qualification


Additional Information

Minimum of 01 - 02 years of Experience, minimum 0-1 year experience in same designation 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

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