Concierge Agent

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!

#BELIMITLESS

• Provide a personalized service to all the guests at the Concierge desk, in the lobby, hotel entrance and airport, fully aware and following the hotel standards and procedures.
• Provide uncompromising levels of cleanliness and maintenance through own responsibility.
• To use appropriate materials, equipments and supplies for the smooth run of the Concierge operations and to ask for requisitions accordingly.
• Ensure a proper coverage and supervision of the Concierge desk, the lobby, hotel entrance and airport service at all times.
• Call the supervisor or manager for advice in serious cases or if an approval is required.
• To be fully aware of and to report all guest comments or complaints.
• To do a proper cashier closer and handover between the shifts.
• To be aware of all VIPs visiting or staying in the hotel.
• Properly use all the equipment and PMS.
• Check the arrival and departure lists and to arrange transportation and airport services accordingly.
• Strictly respect the key handling procedures.
• Daily follow the checklists and billing procedures.
• Assist the guest relations’ team and any other department in concierge needs.
• Respect schedules, terms and deadlines as agreed with the Management.
• Daily read the Concierge logbook and to sign it. To update the activity reports.
• Be aware of the outlet timings and promote the internal activities and events.
• Be updated with the latest administrative, organizational, operational or other changes and news.
• To be updated with the competitors’ offerings and rates.
• Attend a daily line up briefing with the Concierge team to recapitulate tasks and activity.
• Assist the Assistant Manager Concierge in fulfilling administrative responsibilities and monitoring activities. To replace him/her whenever needed.
• Promote the Accor loyalty programs.
• Maintain an atmosphere of high morale and a happy working relationship among the team.
• Report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• Provide friendly, courteous and professional service at all times.
• Maintain good working relationships with all colleagues.

• Proven experience as concierge; experience in customer service or relevant role is an advantage
• Proficiency in English; multilingual is strongly preferred
• Excellent communication skills
• Polite and confident with a great deal of patience
• Ability in multitasking and time-management
• Aptitude in resolving issues with a customer-focused orientation