Concierge Agent

A global luxury brand with hospitality at its heart, Raffles Hotels & Resorts encompasses 20 ultra luxury hotels and resorts in key international destinations, some with additional branded private residences. Four further hotel properties will open under the Raffles brand in 2024-25. Named after the pioneering British founder of Singapore, Sir Stamford Raffles, the Raffles brand is synonymous with the elegant British etiquette, effortless glamour and sophistication of an earlier era, while bringing a sensibility that is in tune with the lives of our well-travelled guests – at once a vibrant heart and a tranquil haven.

At Raffles our service style is warm, personalised and gracious, with a legendary spirit of generosity embodied by our signature Raffles Butlers. We have led the way in creating hotel interiors that are art museums in their own right; we are fertile ground for creativity in the culinary arts, attracting leading chefs; and we work with expert practitioners and specialist partners to create next-generation wellness experiences. We have always sought to preserve both cultural and natural heritage, employing historians, marine biologists and art curators within the properties, to underline an experience that is truly authentic.

At Raffles, visitors arrive as guests, leave as friends and return as family. Along the way they will discover a place to celebrate, adventure, exchange ideas and be inspired; and a new meaning of luxury that touches the emotions as elegantly as the Raffles name itself.

Raffles Jakarta is strategically located in the heart of the Kuningan district within Jakarta's Golden Triangle. It is an art-filled oasis that elegantly blends history, culture, and luxury. The hotel is more than just a place to stay; it's a meeting point for art and ideas, business and leisure, glamour and fashion. Connected to Lotte Shopping Avenue and the Ciputra Artpreneur Centre, home to The Hendra Gunawan Museum, and a 1,200-seat Broadway Musical Theatre, our location is ideal for both local and international guests, offering convenience and a wealth of cultural experiences. The hotel offers exceptional facilities, including the serene Raffles Spa, a tranquil outdoor pool, versatile meeting spaces, and a state-of-the-art fitness centre, providing luxury and comfort.

At Raffles Jakarta, we pride ourselves on our dedicated team, who excel in delivering exceptional service and attention to detail. Founded by Dr. (HC) Ir. Ciputra, our hotel brings the legacy of renowned Indonesian artist Hendra Gunawan to life through our magnificent interiors. We are deeply committed to sustainability and community engagement, striving to minimize our environmental impact and actively support the local community. By choosing Raffles Jakarta, you do not just work at a luxury hotel but also support a hotel that cares about the local community.

By joining our team, you will join a community that values excellence, creativity, and sustainability. Embark on a rewarding career journey with Raffles Jakarta and contribute to our art, history, and luxury legacy.

The Concierge provides exceptional guest services and personalized experiences, catering to the unique needs and preferences of each guest. As a central figure in the hotel's guest relations team, the Concierge plays a vital role in welcoming and assisting guests throughout their stay, ensuring a seamless and memorable experience. By leveraging their extensive knowledge of the local area, the Concierge offers expert recommendations for dining, entertainment, cultural events, and exclusive experiences. They also coordinate guest requests, such as restaurant reservations, transportation arrangements, and excursion bookings, with a focus on exceeding guest expectations and delivering the highest level of hospitality.

1. Educational Background: A high school diploma or equivalent. Candidates with vocational training or certifications in hospitality management, tourism, or related fields are preferred. 
2. Hospitality Experience: Candidates should have prior experience in the hospitality industry, with a focus on guest services or concierge roles. Experience in a luxury hotel or a reputable establishment is highly advantageous. 
3. Guest Service Excellence: A proven track record of providing exceptional guest service and creating memorable experiences is essential. The Concierge should possess exceptional communication and interpersonal skills. 
4. Cultural Awareness and Language Skills: The Concierge should demonstrate cultural sensitivity and fluency in English, catering to the diverse backgrounds of guests. 
5. Local Area Knowledge: In-depth knowledge of the local area, including attractions, restaurants, entertainment, and cultural events, for offering personalized recommendations to guests. 
6. Networking and Relationship Building: Strong networking skills and the ability to build and maintain relationships with local vendors, restaurants, and service providers to secure exclusive benefits for hotel guests. 
7. Discretion and Confidentiality: Guests in luxury hotels value privacy and discretion. The Concierge must handle guest information and requests with the utmost confidentiality and professionalism. 
8. Problem-Solving and Time Management: The Concierge should possess strong problem-solving abilities and the capacity to manage multiple guest requests efficiently, particularly during peak periods. 
9. Crisis Management: Experience in handling challenging situations, such as guest complaints or unexpected events, maintaining composure and providing solutions under pressure. 
10. Continuous Training and Development: Staying updated with the latest information on local offerings to offer accurate and relevant recommendations to guests.