- Full-Time
- Permanent
- 25HOURS HOTELS
- Rooms
__jobinformationwidget.freetext.LocationText__
25hours Hotel Dubai One Central, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF52866K
Concierge Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
At the 25hours Hotel One Central, Bedouin traditions are brought back to life and reinterpreted in a contemporary way. Here our colleagues become storytellers themselves. With a view of the Museum of the Future near the Dubai International Financial Center, everyone will find their way to us. Whether for an ice cream walk or a birthday celebration, we also enjoy spending time together outside of work. We are a colourful, diverse, professional team and love our friendly, informal culture.
COME AS YOU ARE & JOIN THE 25h TRIBE.
- To set a high example in regard to punctuality, appearance, courtesy, performance, attitude, leadership, approachable guest relations, observance of the house rules, loyalty to Management and interdepartmental co-operation
- To maintain open line of communication and co-ordination with related departments to ensure customers' requests and complaints are handled effectively and efficiently
- To reflect a cultural awareness of different nationalities with managing a fair and not discriminating approach
- Is fully knowledgeable of all services and amenities available in the hotel
- Adheres to health and Safety policies
- Up sell hotel facilities
- Set example in grooming standards at all times
- Is dedicated to assist in training of the Front Office Team to deliver excellence in all areas
- Keep the Concierge desk stocked with brochures, leaflets, maps, guides and a range of information that are interest to guests.
- Is point of contact to handle customer complaints and feedback according to 25hours standards
- Actively sell and promote the resort's facilities first, then refer guest to other 25hours Properties and then only suggest other hotels if we cannot meet guest requested
- Accept post cards, letters for mailing and sell stamps as appropriate.
- Co-ordinates with the concerned department to ensure smooth departure and warm farewell of VIP guests
- Any other duties as may reasonably be requested by the management.
- Assists the GSM with handling the Jet.Connect e-mail accounts and actions guest's requests
- Carries daily courtesy calls to VIP guests and ensure that the feedbacks are logged, communicated and resolved according to the 25hours standards
- Recognizes all repeat and important guests
- Is a constant source of information, help and assistance to all guests
- Promotes the Sirius program
- To have individual training a maximum of 6 hours on a monthly basis and if needed cross training within Front Office and other hotel departments.
- Is present to ensure smooth check-ins and check-outs of the hotel VIP guests
- Signs GSE Front Office transactions in absents of the GSM when required
- Co-ordinates house tours/site inspections and conduct them when required
- Assist media relations with house tours for film crews, travel writers and photo shootings
- Follows the job task lists and ensures full handover from shift to shift
- To coordinate and distribute the staff attendance summery sheet
- To assist guests with flight bookings, online check-in and transport arrangements.
- To carry out the Night Shifts and duties as required
- Performs other duties as assigned by the Senior management
- Hospitality degree preferred
- At least 2 years' experience in a 5 star hotel of more than 200 rooms with knowledge of Concierge Operations
- Fluent in English and in a second language (Arabic preferred) - A third language is highly appreciated
- Computer literate in MS Office Application
- Administration Skills
- Good knowledge of PMS systems (Opera preferred)
- Is able to deliver excellence even under pressure
- Understands people and adapts easily to different situations
- Uses positive body language at all times
- Is able to work in a team and to build upon strengths and challenges
- Demonstrates energy and enthusiasm with work
- Demonstrates dedication and commitment to their role
- Is focused on delivering results and achievements
- Is courteous and helpful to all colleagues and customers at all times
What’s in it for you …
- Get to know all the other 25hours hotels and stay ten nights a year for free as an employee!
- Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world
- Benefit from great offers from our numerous cooperation partners
- Be part of our hilarious staff parties and much more...
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
ibis Budapest City, Budapest, Hungary
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Budapest
Job Category
Rooms
Description
Az Ibis Budapest City Szálloda Front Office csapata vár Téged RECEPCIÓS munkakörben! Könnyű megközelíthetőség (Blaha Lujza tér megállótól néhány perc séta), színes munkanapok és számos lehetőség vár n
Reference
2d1ee44b-e742-4183-ac0c-ee96fca18305
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Access Paris Clamart, Clamart, France
Experience Level
Associate
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Permanent
Locations
Clamart
Job Category
Rooms
Description
Réceptionniste (H/F) La première impression est toujours la bonne! En tant que Réceptionniste, vous prenez soin de nos clients depuis leur arrivée jusqu'à leur départ, en vous assurant qu'ils vivent
Reference
f384fd26-1427-4ca1-9d8c-e723cb1552bf
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Frankfurt The Trip, Frankfurt, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Frankfurt
Job Category
Rooms
Description
Wie schaut dein Arbeitsalltag aus …Du machst die Einsatzplanung, führst das Team und unterstützt deine Kollegen bei ihrer Entwicklung in Zusammenspiel mit dem Front Office ManagerDu sorgst dafür, dass
Reference
79e87917-b07c-4653-a3b4-76392c9d542b
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Frankfurt The Trip, Frankfurt, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Frankfurt
Job Category
Rooms
Description
How does your working day look like…You’ll take care of resource planning, manage the team, and support your colleagues’ development in collaboration with the Front Office Manager.You’ll make sure tha
Reference
f4b23468-948f-4840-8c39-f4632bb00c3a
Expiry Date
01/01/0001
Salary
Location
Raffles Dubai, Dubai, United Arab Emirates
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
PURPOSE OF POSITIONTo provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness a
Reference
6c3c6525-20aa-4a79-b82a-a101de70175f
Expiry Date
01/01/0001
Salary
Location
Novotel Hyderabad Airport, Hyderabad, India
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Hyderabad
Job Category
Rooms
Description
Primary Responsibilities Assist the Director of Rooms to plan and execute all activities for the smooth functioning of the Front Office department.To address problems, conflicts and emergencies at the
Reference
2bf17a69-cf36-409b-aff2-d4d540ff3de3
Expiry Date
01/01/0001
Salary
Location
Pullman Jakarta Indonesia Thamrin CBD, Central Jakarta, Indonesia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Central Jakarta
Job Category
Rooms
Description
Key Responsibilities:Guest Services & Operations:Welcome guests warmly and provide a seamless check-in and check-out experience.Handle guest inquiries, reservations, and requests professionally and ef
Reference
88197daf-8f51-4721-a7ae-eaca5fd29db0
Expiry Date
01/01/0001
Salary
Location
Pullman Chennai Anna Salai, Chennai, India
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
Chennai
Job Category
Rooms
Description
Answer and route all incoming and outgoing calls in a prompt, professional, and courteous manner, ensuring that the hotel’s communication standards are upheld. Respond to guest questions and requests
Reference
f14e6f19-2e56-4250-84d1-4d4c3887a3ad
Expiry Date
01/01/0001
Salary
Location
Novotel Manila Araneta City, Quezon City, Philippines
Experience Level
Associate
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
Quezon City
Job Category
Rooms
Description
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.Provides accurate and relevant information and services to the guests and delivers it to the
Reference
f687d8b0-2191-4dcc-8b8e-71d521c409c6
Expiry Date
01/01/0001
Salary
Location
Novotel Canberra, Canberra, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Canberra
Job Category
Rooms
Description
As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, and ensure the creation of unforgettable experiences for every
Reference
9bae3901-a9c0-4711-b7af-d27d6d78da60
Expiry Date
01/01/0001