Colleague Services Supervisor

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

What you will be doing:  

• Manage Housing telephone, email, and counter inquiries including but not limited to: guest passes, parking passes, Lifestyles cards, maintenance concerns, roommate issues, activity registration. Acting as an employee concierge.
• Supervise, lead, and train a team of 10+ Agents on the uniform counter and in the field.
• Willingness to learn all Agent tasks to enable a bottom up leadership style, confidence when training agents on tasks, and the ability to be able to complete any and all tasks required to achieve our guest service goals.
• Ensure daily cleaning tasks of attendants are complete to the expected standard.
• Ensuring apartment units are cleaned and maintained by conducting regular inspections and working with existing residents to ensure a clean and well maintained unit. Reporting on any maintenance and or health and safety concerns in units.
• Working with existing residents to ensure a clean and welcoming experience for newly arriving residents, using empathy to find the best solutions for all parties.
• Participate in administrative tasks related to scheduling and assignment of daily tasks.
• Promote safe working practices and proper use of PPE.
• Working with the Colleague Services Coordinator on the tracking, delivery and/or removal all furniture inventory and appliances.
• Working with the Colleague Services Coordinator to manage all inventories including furniture, uniform, and operating supplies.
• Working with the Colleague Services Coordinator to Manage and maintain accuracy of the arrival/departure process.
• Working with the Colleague Services Coordinator to Order supplies and equipment through the use of internal accounting software as needed.
• Assisting the Housing Leadership team managing the uniform counter operating, including; uniform services, mail, and equipment rental.
• Assisting the Housing Leadership team with uniform inventory management.
• Assist in managing the waitlist and room assignment process.
• Foster positive working relationships with colleagues across hotel departments.
• Conduct audits of Housing records and property management system.
• Verbal and written communication with tenants and hotel colleagues
• Oversee the cleanliness, organization and inventory of Storage and Recycling Bays
• Ensure a clean and safe working environment, and actively participate in health and safety initiatives.
• Adhere to all hotel environmental policies and initiatives.
• Carry out any other tasks as assigned.

Your experience and skills include:

• Possess a strong desire and talent to teach, coach and inspire a team of diverse employees
• Previous experience in a supervisory or other leadership role an asset
• Working knowledge of Microsoft Suite applications required
• Previous customer service, administration and housekeeping experience an asset
• Prior experience in administration of property management or maintenance software an asset.
• Understanding of property maintenance and preventative maintenance an asset.
• Must be able to comfortably lead and performance manage a team of 10+ employees
• Valid class 5 license required, class 4 license with a clean abstract preferred
• Self‑motivated, with the ability to make effective decisions
• Demonstrates initiative, and the ability to work with minimal supervision
• Ability to maintain high service levels under pressure
• Occasional physically demanding duties in residence and outdoors: encompassing standing, walking, bending & lifting (25kg)

You may be required to work on holidays, weekends, and evening shifts Department hours operate between 8:00am and 9:00pm. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Visa Requirements: Applicants must be legally eligible to work in Canada. 

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS