VIP Services Agent

Why work with Manly Pacific and Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Nothing beats working by the iconic Manly Beach, with the unique views and talented group of team members. 

Your role 

Do you go the extra mile to create memorable experiences and make people feel welcome and valued? If your answer is yes, then we have the perfect role for you! 

As our VIP Services Agent, you will be responsible for upholding our Heartist culture at all times; which means the art of human connection - It's about leading with your heart. It's using your creativity, innovation and empowerment to heart-warm, spotlight and genuinely connect with the guest and making their stay memorable. 

As our next VIP Services Agent, you will: 

• Organising and delivering amenities to VIP rooms and conducting in room checks.
• Ensure timely and efficient delivery and coordination of guest amenities.
• Assist and provide general support to the guest experience and guest journey at the Hotel.
• Assisting in coordinating the correspondence of all contactable guests prior to arrival to arrange special requirements for upcoming stay.
• Ensure guest profiles are being updated with relevant information in the system.
• Be conversant with daily VIP/Loyalty movements and work with relevant departments to ensure smooth guest transition and recognition.
• Update operational departments daily with VIP movements and special requirements to ensure all needs/requirements are met.
• Proactively & reactively respond to guest enquiries and requests in a timely manner.
• Daily liaison with inter-departments regarding guest movements, requests and activities.
• Assistance in Lobby arrivals and valet parking
• Ordering and maintaining stock for VIP amenities. 
• General task’s assigned by Director of VIP Services and Associate Director or their designate.
• Act as an Accor ambassador, aiming to enhance the company’s image and market reputation, internally and externally.

We would love to hear from you, if you:  

• Have a natural ability to surprise guests with your authentic guest service, setting you apart from the rest.
• Have a passion for hospitality and are looking to develop your career in the industry.
• Have the ability and initiative to manage own tasks and work in the team leading guest experience from the beginning of the guest journey to after check out. 
• Have impeccable communication skills that make every interaction a positive memorable moment.
• Preferably have experience with Opera Cloud, however this is not a requirement. 
• RSA is a requirement. 
• Flexible with working hours, including nights, weekends and public holidays. 

Want the perks of….? 

• Working in a beachside location... morning beach walks anyone? 
• Work Your Way - We adjust to your lifestyle and meet you where you are  
• Wellness benefits including Employee Assistant Program, Birthday day off, Anniversary Stays and discounted gym membership 
• Learn Your Way – Personal development plans and career progression 
• Incredible discounts across all Accor properties and restaurants (up to 70% discount!) 
• Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific. 

To apply please follow the below links or send your resume to Maya O'Donnell (maya.odonnell@accor.com)