Colleague Services Agent

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

The Colleague Services Agent plays a key role in enhancing the day-to-day experience of Fairmont team members by providing exceptional support and services across various operational areas. The ideal candidate is proactive, organized, and passionate about creating a supportive and well-maintained work environment.

Position Type: Permanent
Pay Rate: $19.74/hour
Start Date: September 2025

• Greet and welcome internal guests upon arrival with a warm and professional demeanor
• Janitorial duties including garbage removal and recycling, vacuuming, cleaning floors and stairwells, walls, doors etc. throughout the public spaces of the staff accommodations and Colleague Services building
• Moving heavy and large furniture such as dressers, fridges, stoves, washers and dryers between buildings
• Manage the rental equipment process, including issuing and returning items, and ensure waivers are completed
• Ensure the cleanliness of vacant staff housing units meets standards
• Daily sorting, organizing and issuing of clean uniforms and dry cleaning items
• Daily pick-up and delivery of staff and hotel mail                                                    

• Must have a valid Alberta Class 5 driver's licence (or equivalent) and driver's abstract free of any demerits
• Ability to lift, carry and move large and heavy items on a regular basis

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CLL.Careers@Fairmont.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.