- Full-Time
- Permanent
- NOVOTEL
- Rooms
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Novotel Lisboa, Lisbon, Portugal
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REF63765R
Cluster Rooms Division Manager
Region
Europe and North Africa
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
What we offer:
- Be part of a international company
- Work for a leader brand as Accor present in 110 countries
- Development and career opportunities
- Benefits according to the role
- Accor discounts card
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Super opportunity to lead the rooms operations at the cluster Novotel and Mercure Lisboa! We are looking for a new Cluster Rooms Division Manager!
What we expect from you:
- Reporting to the Director of Operations, you will lead all rooms operations for both Novotel and Mercure Lisboa hotels, overlooking a total of 353 rooms and more than 50 Heartists.
- Lead the daily operation of the Rooms Division department, including recruitment, training, operational setup, and team development.
- Strong leadership and “lead by example” attitude with the two main focus being guests and Heartists.
- Ensure the seamless setup and operation of all guest room services, public areas and departments such as Front Office, Reservations and Housekeeping.
- Maintain Novotel´s service standards, ensuring they are integrated into all guest touchpoints and performing regular self-audits.
- Cultivate a high-performance culture within the Rooms Division, motivating and guiding a team of passionate and service-driven professionals.
- Monitor hotel´s Reputation Performance Score, proactively addressing opportunities for improvement of guest satisfaction.
- Understand and monitor budget and financial performance of the Rooms Division, ensuring cost control and operational efficiency while maintaining the expected level of service.
- Collaborate with other departments to ensure seamless hotel-wide operations and an elevated guest experience.
- Ensure adherence to all health, safety, and environmental standards, as well as local regulations.
- Drive innovation within the Rooms Division department.
Who are you:
- Strong rooms division background is essential.
- Experience working in a truly global work environment.
- Strong understanding of the operational and logistical aspects involved.
- Strong customer orientation, emotional intelligence, and credibility, with a sense of commitment and accountability.
- Exceptional stakeholder management skills.
- Leadership skills that inspire and unify teams around common goals, striving for excellence in both quality and financial outcomes.
- Financial management experience with the ability to control budgets and achieve cost efficiencies.
- Passionate about delivering a high level experience to guests.
- Fluency in Portuguese and English
- Creative thinking and the ability to embrace innovation while maintaining operational excellence.
- Familiarity with hospitality management software (e.g., FOLS, OPERA) is crucial.
- Competitive base salary + IHT
- Permanent contract with 3 or 6 months of experience (depending on the profile)
- Health insurance at the end of probation period
- Appropriate training according to Accor Academie and constant monitoring
- Possibility of career progression
- Personal and professional development
- Possibility of parking inside the hotel
- ALL Heartist benefits with employee card and access to all hotels with discounts and various products from group partners.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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