- Full-Time
- Permanent
- NOVOTEL
- Sales & Marketing
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Novotel Fujairah, Fujairah, AE
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REF25714F
Cluster Reservations Agent
Region
India, Middle East & Africa
This vacancy has now expired. Please see similar roles below...
Novotel, ibis & Adagio Fujairah hotels are located a few minutes away from the city's landmarks and shopping malls that is ready to welcome every visitor to Fujairah. Our hotels offer 434 stylish rooms, two restaurants, bars, a coffee lounge, a gym, a swimming pool, free outdoor and indoor parking facilities, five fully equipped meeting rooms and a ballroom with the capacity up to 1,000 guests.
- Handles reservations by applying the various step-by-step processes defined by the brand.
- Provides a friendly and personal welcome for guests.
- Enters reservation details precisely and correctly.
- Confirms the reservation and takes care over written communications.
- Follows up the administration of reservations very thoroughly, making check-in operations easier for the front desk team.
- Ensures that information is passed on to the concerned departments and collegues.
- Transforms a request for information into a potential reservation as soon as there is an opportunity.
- Presents the brand and/or Group's loyalty program to customers and adapts the sales pitch to each customer.
- Preferably has 1 or 2 years' experience in a customer service or telephone contact position.
- Knowledge of reservation in hospitality industry and distribution tools.
- Computer literate: desktop applications and internet.
- Fluent in written and spoken English, and other international languages will be advantages.
- Hospitality or related education background.
Meet Adriënne, the director of sales and marketing
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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