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  1. Full-Time
  2. Permanent
  3. Sales & Marketing
  4. ACCOR

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Fairmont Dubai, Dubai, United Arab Emirates

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REF27597D

Cluster Reservations Agent

Region

Luxury & Lifestyle



Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

Reporting to the Cluster Reservation Manager, responsibilities and essential job functions include but are not limited to the following:

  • Understand the key principles of FRHI Pricing Strategies and Revenue Management
  • Handling reservation management including managing blocks, chasing rooming list from Sales team & clients, inventory management for groups, ensuring accurate billing instructions and managing group rates codes.
  • To have a general understanding of Groups Management - including cut off dates, blocking and booking policies and procedures
  • Maximize rooms revenue through the conversion of telephone calls into sales
  • Utilize effective upselling techniques
  • Understand and take reservations to support the revenue management strategies employed by Cluster Reservation Manager.
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities whenever required.
  • Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
  • Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
  • Complete understanding and effective execution of current and new RM tools, includes Opera PMS/S&C.
  • Be involved in all property PMS Conversions
  • Be fully conversant with all market segments and rate plans used across all distribution channels and to be flexible in sales technique through offering the right product to the right customer at the right time.
  • Support the Cluster Reservation Manager with ad-hoc projects as required
  • Follow department policies, procedures and service standards

 


Qualifications

  • Previous Reservation or Royal Service related experience required
  • Previous Opera Property Manager System experience required
  • Fluency in verbal and written English is required.
  • Computer literate in Microsoft Window applications required
  • Luxury hotel sales experience, having had varied market mix experience

Additional Information


 

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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