- Full-Time
- Permanent
- MOVENPICK
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Mövenpick Surabaya City, Surabaya, Indonesia
__jobinformationwidget.freetext.ExternalReference__
REF44205C
Cluster Reservation Manager / Assistant
Region
MEA SPAC
Mövenpick Surabaya City is a contemporary hotel strategically located near business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities and the carnival park area. The hotel offers 243 rooms and suites from Deluxe rooms to Presidential suites, an all Day Dining restaurant, lobby bar, meeting rooms, swimming pool, gym, and spa.
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
- Responds to incoming reservations sales opportunities for the property
- Uses sales resources and administrative/support staff effectively.
- Assists in monitoring group reservation forecast data.
- Coordinates with sales to process rooming lists and reservation cards.
- Assists with monitoring accuracy of reservation sales orders within tracking systems.
- Tracks no-show reservations and processes charges as needed.
- Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
- Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Minimum of 3 years of relevant experience in the reservations sales
- Strong working knowledge of CRS, PMS, TARS or distribution systems
- Results Orientated
- External and internal environment understanding
- Ability to work effectively and contribute in a team
- Great communication, presentation and influencing skills
- Customer/Commercial focus
- Team support and development mindset for the team
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Self-motivated and energetic
WHY WORK FOR ACCOR
•Develop your talent through Accor’s learning programs.
•Opportunity to grow within your property and across the world!
•Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Related jobs
Salary
Location
Mövenpick Surabaya City, Surabaya, Indonesia
Experience Level
Associate
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Indonesia
Job Category
Sales & Marketing
Description
Customer relationsEnsures that team organization remains flexible and ready to meet customer needs.Able to welcome all guests at the hotel/department upon arrival and provide basic information as and
Reference
2cb788fa-90ab-4711-b8fd-d4b6e7c29faa
Expiry Date
01/01/0001
Salary
Location
, Manila, Philippines
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Manila
Job Category
Sales & Marketing
Description
We are seeking a dynamic and experienced Revenue Manager to join our team. As a Revenue Manager, you are in charge to implement and use Revenue Management methods, processes and tools in order to maxi
Reference
cb7a0ec7-15ba-4a17-a9d1-9078ef82aed3
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Whistler, Whistler, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Whistler
Job Category
Sales & Marketing
Description
Conference Services CoordinatorPlay an integral part in all group functions at the largest events space in Whistler! Our Conference Services Coordinator works closely with clients and hotel department
Reference
cc3594dd-3c5c-4a36-8528-17674590ca68
Expiry Date
01/01/0001
Salary
Location
Fairmont Vancouver Airport, Richmond, Canada
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Richmond
Job Category
Sales & Marketing
Description
Central Services AgentAt Fairmont Vancouver Airport, every guest interaction is an opportunity to create a lasting memory. We invite you to showcase your exceptional interpersonal skills as Central Se
Reference
82437814-dc2c-4295-8474-4b6c13cd625d
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Sales & Marketing
Description
Objetivo da posição:Realizar estudos do canal web direto, fornecendo e interpretando os dados de acordo com no conhecimento do negócio, com o objetivo de contribuir com a estratégia e impulsionar os r
Reference
d6754b1d-a620-470e-9c24-e2efff907adf
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Manoir Richelieu, La Malbaie, Canada
Experience Level
Student
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
La Malbaie
Job Category
Sales & Marketing
Description
Gérant Services aux Congrès Banquets (H/F/D)Voici une occasion en or de développer votre carrière avec des groupes d'envergure et une clientèle sophistiquée tout en savourant un mode de vie excitant d
Reference
aba780a1-9744-42ee-a958-a301eeff60c0
Expiry Date
01/01/0001
Salary
Location
Raffles Doha, Doha, Qatar
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
Scope and Objectives This position assists with the sales process maximizing hotel revenue and profitability aiming at achieving outside catering revenue goals, guest satisfaction and the financial p
Reference
c6edf380-6c5c-4b13-bfd9-04748879e09d
Expiry Date
01/01/0001
Salary
Location
SLS South Beach Miami, Miami Beach, United States
Experience Level
Director
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Miami Beach
Job Category
Sales & Marketing
Description
Job Purpose:As a member of the Executive Team of the assigned hotel, the Director of Revenue is responsible for utilizing data sets to drive hotel revenue optimization across the customer segments of
Reference
6d206c35-22ad-4a5b-8fc8-c7226d57d8fd
Expiry Date
01/01/0001
Salary
Location
La Cigale Hotel Managed by Accor, Doha, Qatar
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Doha
Job Category
Sales & Marketing
Description
Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging serviceGreet,
Reference
e874f92a-4470-4783-9cbc-ba04a576852d
Expiry Date
01/01/0001
Salary
Location
Issy-les-Moulineaux, France
Experience Level
Student
Job Schedule
Full-Time
Brands
ACCOR
Job type
Internship
Locations
Issy-les-Moulineaux
Job Category
Sales & Marketing
Description
Support Global Mercure, Grand Mercure and Handwritten Collection brand team on strategic projects for Mercure, Grand Mercure and Handwritten Collection brands :Assist in developing and rolling out of
Reference
5177cfc4-d1ac-49be-a9d1-558f9a9a9b0c
Expiry Date
01/01/0001