- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Fairmont Dubai, Dubai, United Arab Emirates
__jobinformationwidget.freetext.ExternalReference__
REF36163V
Cluster Reservation Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
A unique blend of contemporary design and urban chic, Fairmont Dubai is an icon in the business heart of the city. Fairmont Dubai brings together luxurious surroundings and modern amenities with renowned Fairmont service.
Reporting to the Cluster Reservation Manager, responsibilities and essential job functions include but are not limited to the following:
- Understand the key principles of FRHI Pricing Strategies and Revenue Management
- Handling reservation management including managing blocks, chasing rooming list from Sales team & clients, inventory management for groups, ensuring accurate billing instructions and managing group rates codes.
- To have a general understanding of Groups Management - including cut off dates, blocking and booking policies and procedures
- Maximize rooms revenue through the conversion of telephone calls into sales
- Utilize effective upselling techniques
- Understand and take reservations to support the revenue management strategies employed by Cluster Reservation Manager.
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities whenever required.
- Understand Revenue Management strategies, sell levels and sell directed rates and is able to apply these methods to offer as per available Hotel inventory.
- Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction
- Complete understanding and effective execution of current and new RM tools, includes Opera PMS/S&C.
- Be involved in all property PMS Conversions
- Be fully conversant with all market segments and rate plans used across all distribution channels and to be flexible in sales technique through offering the right product to the right customer at the right time.
- Support the Cluster Reservation Manager with ad-hoc projects as required
- Follow department policies, procedures and service standards
- Previous Reservation or Royal Service related experience required
- Previous Opera Property Manager System experience required
- Fluency in verbal and written English and Arabic is required.
- Computer literate in Microsoft Window applications required
- Luxury hotel sales experience, having had varied market mix experience
Visa Requirements:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
ibis Gurgaon Golf Course Road, Gurugram, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Gurugram
Job Category
Sales & Marketing
Description
Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they a
Reference
5ff74084-6444-426b-acf9-41cee2d77f54
Expiry Date
01/01/0001
Salary
Location
Pullman Maldives All-Inclusive Resort, Pullman Maamutaa & Mercure Kooddoo, Maldives
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Maldives
Job Category
Sales & Marketing
Description
This position is responsible for planning, developing, and implementing marketing strategies and public relations initiatives that strengthen the company’s brand presence, support business goals, and
Reference
49a191c1-3db7-4282-b083-504d9a6bd15c
Expiry Date
01/01/0001
Salary
Location
Fairmont Pacific Rim, Vancouver, Canada
Experience Level
Director
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Vancouver
Job Category
Sales & Marketing
Description
Why work for Fairmont Pacific Northwest?Opportunity to develop your talent and grow within Fairmont and across the world!A competitive salary, starting from 190,000.00 per annumComplimentary meal thro
Reference
23a56c42-610d-4a20-b71b-0211736cc515
Expiry Date
01/01/0001
Salary
Location
SLS South Beach Miami, Miami, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
SLS
Job type
Permanent
Locations
Miami
Job Category
Sales & Marketing
Description
Job Purpose: Under the guidance of the Call Center Manager, the Reservations Agent is responsible for answering all telephone inquiries with regard to the room, F&B, Nightlife, Spa, and information fo
Reference
392f1e27-c4de-4858-aee5-2ae5ad9417c7
Expiry Date
01/01/0001
Salary
Location
Fairmont Southampton, Southampton , Bermuda
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Southampton
Job Category
Sales & Marketing
Description
We’re looking for an inspired, forward-thinking digital marketing professional to help define the rebirth of an icon. Following a $550 million transformation, Fairmont Southampton is preparing to rein
Reference
2d1d2cda-fe95-47e3-a60c-bcb17e76dc17
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Zurich (Opening July 2025), Zürich, Switzerland
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Zürich
Job Category
Sales & Marketing
Description
Would you like to participate to the opening of our Mama Shelter in Zürich?THE MISSION? At Mama, business meets pleasure — and you're the mastermind behind every unforgettable event! 🎉 From corporat
Reference
25a2f0dc-1a5f-49cc-9d52-22de9cef7c78
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Lexington, Lexington, United States
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Lexington
Job Category
Sales & Marketing
Description
Reports To: VP, Hotel Operations Supervises: One to three Sales Managers and/or Coordinators General Purpose: The Area Director of Sales & Marketing is responsible for maximizing all revenues coming
Reference
cfce416d-92d6-4af8-9dfc-65bf2dce1ae1
Expiry Date
01/01/0001
Salary
Location
Pullman Sao Paulo Vila Olimpia, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
São Paulo
Job Category
Sales & Marketing
Description
Realizar o procedimento de venda de apartamentos e demais serviços do hotel, fazer o fechamento das reservas de acordo com os procedimentos estabelecidos e políticas da marca, visando a máxima ocupaçã
Reference
34633bb4-e4ec-4f36-8aab-48fafe9ee232
Expiry Date
01/01/0001
Salary
Location
25hours Hotel Bikini Berlin, Berlin, Germany
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
25HOURS HOTELS
Job type
Permanent
Locations
Berlin
Job Category
Sales & Marketing
Description
How does your working day look like …You are a brand ambassador for 25hours Hotels and manage to establish the best relationship with our customersYou have the best overview of the Corporate & MICE se
Reference
9cbdba8e-ad0d-40bf-b644-f46321ae83a3
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Château Montebello, Montebello, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Montebello
Job Category
Sales & Marketing
Description
Ce que l'établissement vous offre :Avantages et taux réduits pour voyager dans les hôtels Accor mondialement (plus de 5700 hôtels)!Stationnement gratuit.Accès gratuit au centre sportif et piscine inté
Reference
231ad4bc-35da-43df-a83b-5017ba1a380a
Expiry Date
01/01/0001