Cluster Digital & Content Marketing Manager

Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour & Sofitel Wellington. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.

The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests

We are looking for a Lead Ambassador for Sofitel Auckland Viaduct Harbour & Sofitel Wellington as Permanent Full Time Cluster Digital & Content Marketing Manager. The ambassador should an eye for detail, a passion for creating magnifique luxury experience for our guests and developing a wonderful team.

Based at Sofitel Auckland Viaduct Harbour. Travel may be involved to Wellington with an option for WFH. 

Hours of work: 40 hours per week 

Our Ambassador will be:

• To promote and lead all areas of Sofitel Wellington (SW) and Sofitel Auckland Viaduct Harbour (SAVH) marketing activities including digital design, copy content, social media activity, and media and influencer activities.
• Oversee all digital presence of both SW and SAVH with a focus on targeted Instagram and Facebook posts.
• To drive both hotel outlets including F&B outlets, banquets and any other hotel area or activity, into the public forums to generate local and international interest and revenue.
• Act as the custodian of the Sofitel Brand standards as they relate to Marketing including digital guidelines, collateral and visuals – for all internal and external documentation.
• Provide assistance to the Cluster Director of Sales & Marketing (DOSM) and both SW and SAVH General Managers to deliver tactical campaigns and other digital marketing initiatives.
• Be the main focal point for all creative activities, assisting the Cluster Director of Sales & Marketing to bring to life new initiatives.

• Experience in a leadership role in similar role within a Hotel and collaborating with business stakeholders
• Minimum 1 -3 years’ experience in a similar role, preferably including 5 star experience.
• A degree in marketing, communications, journalism, or a related field is common among content managers
• An understanding of luxury guest expectations and desire to meet these expectations.
• Attention to detail
• Good understanding of Microsoft Office and Photoshop applications
• Projects professional image at all times through personal presentation/ interpersonal skills.
• Maintains awareness of industry trends in service, product and presentation.
• Initiates contacts and establishes rapport easily.
• Organises time and work efficiently.
• Excellent verbal and written communication skills, English essential
• Hours worked according to the demands of the business and as per employment agreement.

• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage + Accommodation Worldwide
• Complimentary Meals on shift
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program