Cluster Account Director

Banyan Group is one of the world’s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences.
The Group’s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya.
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.

Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a fitness center and 7 dining options.

Summary:

The main goal is to exceed monthly and yearly sales targets by maximizing revenues across various hotel departments. Key responsibilities include:

Operational:

• Engage with key accounts, develop sales strategies, and maintain relationships with clients.
• Coordinate site inspections and ensure compliance with sales standards and procedures.
• Manage credit and collection procedures and ensure sound sales contracts.

Marketing:

• Identify market needs and trends, assist with sales and marketing promotional activities.

Administration:

• Maintain an efficient filing system, record sales agreements, and submit reports to management.
• Attend meetings and respond to inquiries promptly, while adhering to policies and maintaining confidentiality.

General:

• Adhere to employee handbook rules and maintain professionalism in interactions.
• Foster good relationships with colleagues and provide excellent service to guests.
• Handle inquiries efficiently and maintain a positive attitude.

Overall, the role requires proactive sales approaches, effective communication, and meticulous attention to administrative tasks.

People & Culture

Employee Relations

• Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. 
• Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.

Recruitment

• Hire new Heartists in conjunction with the People & Culture Leader through INES.

• Use the interview guides provided and Talent Meter to gain further information on any potential candidate.

Employee Engagement and Communications

• Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals.  Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success.  This will include working on the Employee Engagement Survey (EES) and People & Culture Audit.  Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.
• Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture.
• Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager.

Learning & Talent Development & Performance Management

• Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard.
• Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training.
• Ensure Departments have adequate Departmental trainers, and these are well utilised.
• For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development.
• Development of direct reports to give them ongoing feedback and development.

Finance

• The activities and contribution of the role will impact the performance of the hotel. 
• They will act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
• They will be required to exercise sound judgment and integrity at all times to ensure confidentiality of protected information.
• Be fiscally competent in budgeting, forecasting including the commentary that goes with the documents/meetings.
• Demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing room revenue.

Abilities/Key Competencies/Skills

Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.

Leading Myself

• Positive Orientation
• Operational Decision Making
• Self-Development & Management

Leading Others

• Developing an Empowered Team
• Leading an Engaged and Diverse Team
• Communication

Leading the Business

• Advocating Guest Passion
• Business Planning and Analysis
• Business Improvement and Change

Experience/Certificates/Education Summary:

• Proven track record as a Sales Account Director or in a similar commercial role, ideally within a large, fast-paced luxury hospitality environment.
• Strong communication, negotiation, and interpersonal skills.
• Results-oriented with a history of meeting or surpassing sales targets.
• Bachelor's degree in Business, Marketing, or a related field preferred.
• Fluency in verbal and written English is crucial, with additional language skills such as Russian, Arabic, or French considered advantageous.
• Proficiency in Microsoft Office programs including Excel, Word, PowerPoint, and Outlook.
• Previous experience in a global work environment is essential.