Club Operations Manager

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Claremont Club & Spa, A Fairmont Hotel is an Equal Opportunity Employer.

Reporting to the Director of Club Operations, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Support the Club Director, Spa Director & Assistant Director of Club in the overall management and strategic direction of the Club, assuming the responsibilities of the Assistant Director in their absence
• Oversee the operations functions of the Club as well assist Spa when needed
• Supervise all Club Associates including Club Supervisors and support Club Directors with their department colleagues and their business needs
• Assist and support all departments in the achievement of their financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Ensure that monthly financial outlooks for all Club revenue streams are  on time, on target and accurate
• Ensure schedules for colleagues are done timely within budgeted hours and schedule is compliant within Club & Spa scheduling rules ensuring meals are taken properly and overtime does not accrue
• Ensure full compliance to Club & Spa operating controls
• Actively involved in the recruitment  and professional development process of Club leadership positions
• Responsible for overseeing hiring and training of all Club staff
• Ensure all reviews for all departments are done in a timely manner
• Maintain and improve SOP’s for all departments
• Responsible for  maintaining the physical facilities at the highest level possible of cleanliness and function
• Work closely with engineering to keep all facilities in working order including a PM program
• Understand pool chemistry and  upkeep dynamics
• Developing knowledge base for all Club & Spa disciplines and revenue streams by participating in and monitoring programs
• Maintain inventory and ordering of supplies
• Monitor performance and attendance of all Club & Spa colleagues
• Attend departmental meetings
• Oversee the ongoing daily standup meeting dynamics
• Maintain a robust communication log
• Responsible for managing the quality assurance of the commercial cleaners and third party equipment maintenance  vendors
• Understand and maintain technology such as operating/PMS system of the Club along with support software and support all teams in software knowledge and skills
• Provide exceptional service to members and guests alike
•    Follow up directly on members comments and concerns and maintain a customer feedback program
• Give prospective member tours in the absence or assistance to Membership Office.
• Ensure the Club MOD program is comprehensive and effective
• Enforce club rules and regulations
• Administer a member retention program to improve customer satisfaction and loyalty
• Assist with the marketing of the club product, internally and externally working closely with relative departments
• Regularly participate in and oversee all activities and           events scheduled for members
• Attend regularly scheduled managers' and staff meetings in the Club.
• Attend company-wide, resort-wide meetings.
• Follow department policies, procedures and service standards
• Interact with guests in a friendly, service oriented manner.
• Follow all safety policies
• Follow department policies, procedures and service standards
• Other duties as assigned

• Bachelor’s Degree and/or previous leadership experience in a Health Club preferred
• Minimum 2 years’ experience in the athletic club/resort industry
• Minimum 1 year experience in management
• Basic knowledge of tennis, fitness, and aquatics
• CPR and First Aid certification required
• University/College degree in a related discipline preferred
• Computer literate in Microsoft Window applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 20 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Hotel Overview: Be a part of the historic “Castle in the Hills”, The Claremont Club & Spa, A Fairmont Hotel, a timeless landmark turning moments into memories for 100 years.

Visa Requirements: Must be legally authorized to work in the United States. 

Salary Range: $56,000 - $75,000 USD Gross Annually