Chief Steward

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.

• Approach all encounters with guests & employees in a friendly, service-oriented manner, creating a     working environment of trust and fun.
• Maintain regular attendance at department & operations meetings, which may vary according to the needs of the hotel.
• Ensure strict adherence to all Municipality Health Codes and Standards.
• Ensuring Safe & Healthy work environment for all the Guests and the Heartist and a productive operation.
• Schedule all stewarding heartist (weekly, vacations and ph). Assign/re-assign heartist during shift to areas of need. Approve any OT when business levels are high.
• Conduct One-on-Ones with your heartist in order to understand them better
• Closely monitor your leaders, delegate & give positive and negative feedback
• Conduct daily shift briefing and monthly communication meeting.
• Must perform & train on all stewarding duties including health and safety, product equipment and behavioral techniques.
• Updating all Colleague Logs/ Files and communication board with assistance of his Assistant
• Supervise & ensure maintenance and cleanliness of all kitchens and back of the house, which includes, driveway ramp into basement, smoking room and basement driveway.
• Ensure all heartist on shift maintain grooming standards
• At start of shift – do a complete walkthrough of Stewarding areas with the shift supervisor to observe the status of all areas. Make notes of all items that are needed to be done and follow up throughout the shift.
• Throughout the shift – continuously walk through all areas.
• Report all accidents & unsafe areas or machinery.
• Work with Culinary, Banquets, Catering & Outlets to anticipate equipment needs.
• Attend daily Catering & Culinary BEO meetings to see what set-ups are needed to be done on shift.
• Ensures proper pass off to other leaders and stewards using a communication logbook.
• Ensure MSDS (Material Safety Data Sheet) Binder is updated & compliant.
• Maintain the payroll & all other Fairmont Hotels & Resorts standards.
• Consistently look for ways to control expenses & improve service.
• Strive to achieve your goal of CES, assist all other F&B departments achieve their goals through resource support and breakage awareness.
• Control breakage, waste and spoilage by walking through the areas & watching all F&B heartist work correcting any behavior that is observed.
• Order and control of inventory/stocks of all cleaning compounds.
• Participate & support the hotel’s Green Team initiatives.
• You will adhere to Hotel’s Hygiene and HACCP standards and ensure it’s Standard Operating Procedures and Requirements are fully met.
• Liaise with Johnson Diversy & all the other contracts we have for the heart of house.
• Attend Dubai Municipality Meetings and actively attend HACCP Committee Meetings and implement HACCP system in the hotel with the Executive Chef/Director of Culinary. 
• Performs job related duties & special project assigned.

• Should be a PIC Member
• Certified in Basic Food Hygiene 
• Diploma in hotel management is an asset
• At least total 8-10 years in a five star international chain hotel or restaurant
• At least two years in an international five star hotel/restaurant in similar position.
• Impeccable service standards and attention to detail
• Demonstrated ability to lead people and get results together with the team
• Ability to effectively solve problems and make decisions in a fast paced, high-pressure environment.
• Highly motivated, with a strong presence.