Company Description
MAMA?
Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!
These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.
More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.
Whatever your role, we're all here to make the customer experience as unforgettable as possible.
Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
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Our commitment to diversity and inclusion:
Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
Job Description
Would you like to join us and contribue to the opening next year of our Mama Shelter Amsterdam?
You must be fluent in Dutch as well as English. Please send an English version of your CV.
THE MISSION?
Mama likes everything to work perfectly, and you make this happen! ❤️ You ensure all the preventive and curative maintenance operations of the establishment 🛠️ are in accordance with the safety and hygiene standards in place. 🧼✅
Thanks to your attention to detail, the Mama will remain as good as new ✨ so our customers can continue to have a perfect experience. 👌
You coordinate the various internal and external technical interventions. 🤝 You ensure the security of goods and people. 🛡️
As a service manager, you are on the lookout for any equipment malfunction ⚠️, comments 📝 and customer complaints. 🙋♂️📢
You manage CAPEX projects 💰 and assist the purchasing department in negotiating consumables and service contracts, ensuring the best quality / price ratio. 📊
It goes without mentioning, Mama is counting on you to establish and maintain contact with local administrative authorities, firefighters 🚒 and energy suppliers ⚡ ensuring that all recommendations have been recorded, documented and that assistance will be provided in all circumstances (if needed).
You train, support and develop your MacGyvers so that they can grow. 🌱
Qualifications
MADE FOR YOU? ONLY IF…
You know how to solve this scenario (priority management): what do you do? -> If a customer reports a water leak in their room, while at the same time your GM is stuck in the elevator, and your crush calls for you in a flirtatious voice.
YOUR LITTLE EXTRAS :
Additional Information
Next, we're sure you know the tune 🎶:
First melody: “At Mama, no AI! We review your application in person and take the time to understand your background. 🎧
First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm. 🤳
Chorus: Once you've passed the phone interview, we'll arrange a remote meeting 💻 or a meeting at Mama 🤝 to meet the Gang!
Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.
