1. Full-Time
  2. Permanent
  3. Rooms
  4. Accor


Swissôtel Sharm El Sheikh All Inclusive Collection, Sharm El-Sheikh, Egypt



Chief Concierge


India, Middle East & Africa

Company Description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

Job Description

  • Managing the Concierge section of the Front Office Department in order to ensure the highest standards of service in accordance with the company operating procedures and standards.
  • Sound knowledge of local tourist attractions, restaurants, shows, bars and night clubs.
  • Extensive network in all aspects of entertainment and trendy places.
  • Exceptional guest relations interaction.
  • Instruct and give clear directions to guests as requested.
  • Negotiate best rates for hotel guests.
  • Organize and lead the concierge team, valet parking and doorman to ensure service excellence.
  • Bear management responsibility for the processes in the hotel front driveway.
  • Specialist instruction and control of all employees subject to his supervision and their work, design of work schedules and calculating working hours, assistance in drawing up the holiday schedule.
  • Ensuring comprehensive guest support by high level management of information and sales meetings and optimal processing of tasks in the Lobby/Concierge area by agreement with the Front Office.
  • Ensure the Well-being of all personnel, compile departmental working schedules and ensure departmental meetings are held staff.
  • Within the concierge area, ensure departmental orientation is carried out for new members of the team and supervise training procedures.
  • Organize the transports of luggage.
  • Maintaining Front Office stationary stocks.
  • Ensuring a relational and smooth work sequence at all times.
  • Follow the hotel SOPs at all times and ensure departmental compliance.


  • Bachelor's degree in Hospitality Management, Business, or related field.
  • Proven experience in Concierge roles within the hospitality industry.
  • Previous working experience in a truly global work environment is essential.
  • Previous experience in pre-opening is a plus.
  • Strong problem-solving abilities and a commitment to guest satisfaction.
  • Excellent communication, interpersonal, and team leadership skills.
  • Proficiency in hotel management software (Opera).
  • Strong management skills with the ability to prioritize and manage multiple tasks simultaneously.
  • Adept at data analysis and using insights to drive decision-making.
  • Flexibility to adapt to a dynamic and fast-paced environment.
  • Native Arabic speaker and fluency in verbal and written English is essential, proficiency in Russian language is a plus.
  • Must be a highly capable user of Microsoft office programs including Excel, Word, PowerPoint and Outlook.

Additional Information

This is a pre-opening role.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.


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