- Full-Time
- Temporary
- MERCURE
- Rooms
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Hôtel Mercure Strasbourg Centre, 25 rue Thomann, Strasbourg, France
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REF3806Y
Chef de réception H/F Mission 6 mois remplacement congé maternité
Region
Europe and North Africa
Le Mercure Strasbourg Centre vous accueille au coeur de la Grande Ile. 98 chambres, notre petit-déjeuner servi au 7e étage, avec une vue sur les toits de Strasbourg.
Votre mission de remplacement de notre cheffe de réception en congé de maternité 15.01 au 31.07.2026
En tant que Chef de Réception, vous garantissez le bon fonctionnement du service réception et la satisfaction des clients. Vous coordonnez l;équipe, optimisez les revenus et veillez au respect des standards de qualité. Vous jouez un rôle clé dans la formation et le développement des collaborateurs, tout en incarnant l’esprit Heartist et les valeurs du groupe Accor.
Vos responsabilités :
- Superviser le service réception : garantir un accueil fluide et personnalisé, coordonner les activités quotidiennes et veiller au respect des standards Accor.
- Optimiser la performance : gérer les plannings, suivre les indicateurs (taux d’occupation, satisfaction client) et contribuer à la rentabilité de l’hôtel.
- Assurer la satisfaction client : anticiper les besoins, résoudre les problèmes et répondre aux avis en ligne.
Management & Transversalité
- Participation active à la vie de l’établissement
- Communication fluide avec les collaborateurs
expérience au poste de chef de réception ou leader, outils, Accor et Opera cloud pour le PMS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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