- Full-Time
- Permanent
- Rooms
- ACCOR
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Hôtel Mercure Paris Vaugirard Porte de Versailles, Paris, France
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REF1789I
Réceptionniste de nuit
Region
Europe and North Africa
Le Mercure Paris Vaugirard Porte de Versailles est un hôtel 4 étoiles idéalement situé dans le 15ᵉ arrondissement de Paris, face à l'entrée principale du Parc des Expositions Porte de Versailles. L'établissement offre une décoration typiquement parisienne, avec une vue imprenable sur le Parc des Expositions. Il dispose de 91 chambres spacieuses et climatisées, dont 7 suites, ainsi que de 9 salles de réunion modulables totalisant 420 m², pouvant accueillir jusqu'à 220 personnes en configuration théâtre.
Tu es à la recherche d’un nouveau challenge, le Mercure Paris Vaugirard Porte de Versailles recrute !
Si tu aimes le contact client,
Si tu aimes chouchouter les clients mais aussi les surprendre,
Si tu aimes faire plaisir,
Si tu aimes travailler en équipe et dans la bonne humeur, alors nous t’attendons.
Toute l'équipe de la réception a hâte de te rencontrer !
Lors du travail de nuit, vous êtes responsable des activités de l’établissement en l’absence de votre hiérarchie.
Vos missions principales :
- Sécurité : Vous êtes responsable de la sécurité des clients ainsi que de l'établissement.
- Technique : Vous êtes capable de gérer des problèmes techniques.
- Front office : Accueil clients, check in, check out, suivi séjour clients, facturation, gestion de la caisse.
- Gestion des réservations : Contrôle, prise, modification des réservations individuelles et groupes loisirs.
- Communication efficace : Transmission précise des besoins clients aux départements internes pour assurer un service client irréprochable et des résultats positifs.
- Service client : Vous assurez un accueil personnalisé et chaleureux, le bien-être des clients est toujours votre priorité.
- Suivi administratif et opérationnel : Gestion des emails, appels téléphoniques, clôture hôtelière, reporting, encaissement, et anticipation des besoins du lendemain.
- Français et Anglais requis
- La connaissance d'Opéra est un plus
- Profil débutant accepté*
- Présentation soignée
- Vous êtes souriant, pro actif et empathique ce travail est fait pour vous !
Indemnité nourriture
Mutuelle
Remboursement de 50% du titre de transport
Carte Heartist (réduction sur les hôtels du groupe et autres avantages)
Type d'emploi : Temps plein, CDI
Avantages :
- Restaurant d'entreprise
Rémunération supplémentaire :
- 13ème Mois à partir d'un an d'ancienneté
- Intéressement collectif
- Primes exceptionnelles (si vous êtes exceptionnel(le)!
Lieu du poste : En présentiel
Envoyez vos CV directement à notre chef de réception Clément Cousin :
h1131-om@accor.com
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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